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Teleperformance Spain

Runs multilingual customer support and sales services

Customer Service Representative with French

Customer SupportPosted on Nov 12
Part-timeBarcelona, Spain€12k - €15kIn-person

About the Job

Requirements

  • C2 proficiency in French and B2 proficiency in Spanish.
  • Previous customer-facing experience in a B2B or B2C environment.
  • Familiarity with multichannel customer service.
  • Experience working in a target-driven, metrics-based environment.
  • Ability to communicate effectively and pay attention to detail.

Responsibilities

  • Provide timely and effective solutions to customer inquiries through telephone, email, and chat.
  • Troubleshoot issues and resolve complaints efficiently while maintaining a positive customer experience.
  • Ensure customer satisfaction by providing high-quality support and personalized service.

Desired Qualifications

  • Systematically improve organizational processes to increase efficiency, effectiveness, and quality.
  • Work effectively with others, sharing ideas and resources to achieve common goals.
  • Exchange information, ideas, and messages with individuals or groups through varied channels and media.
  • Understand and manage one's own emotions and those of others to foster positive relationships and increase the impact of actions.
  • Consider and value diverse perspectives and ideas to foster collaboration.
  • Evaluate information and arguments to make informed, effective, data-based decisions.
  • Address problems and challenges with a focus on practical and effective solutions.
  • Demonstrate innovation, creativity, willingness to take risks, and a proactive approach to solving problems and identifying opportunities.

About the Company

Teleperformance Spain

Runs multilingual customer support and sales services

Teleperformance Spain, also branded TP Spain, runs outsourced customer support and sales operations for international businesses. Its teams handle customer enquiries, account support, technical questions and business development through telephone, email, chat and other digital channels. Programs include digital advertising sales, advertiser onboarding and customer care for online services, with language-specific teams serving markets beyond Spain. The Spanish operation recruits for office-based, hybrid and remote roles, supported by training, quality management and client operations teams. The Spanish legal entity, Teleperformance España S.A.U., was incorporated in 1989.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
1989

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