Customer Logistics Coordinator

Customer Logistics Coordinator - Cambridge

At Biocair, our Customer Logistics Coordinators play a vital role in supporting the global movement of research samples, clinical trial medicines, pharmaceuticals and healthcare products.

Working closely with customers, suppliers and colleagues across our international network, you will coordinate complex logistics solutions that help ensure critical shipments reach their destination safely, compliantly and on time.

This role combines customer relationship management, logistics coordination, problem-solving and operational excellence. You will act as a trusted point of contact for customers while collaborating with internal specialists and global partners to design and manage shipment solutions that make a meaningful impact on scientific research and healthcare outcomes.

We welcome applicants from a variety of logistics and customer-focused backgrounds who can demonstrate the capability to deliver exceptional service in a fast-paced environment.

Role Responsibilities Overview:

• Serve as the first point of contact for customer shipping enquiries and shipment requests.
• Manage global healthcare and life sciences shipments from initial enquiry through final delivery and post-shipment activities.
• Gather shipment requirements and develop compliant, efficient and cost-effective logistics solutions.
• Coordinate collections, customs clearance activities, transportation bookings and final deliveries.
• Monitor shipment progress and proactively resolve issues to minimise disruption.
• Maintain accurate shipment information within customer and company systems.
• Build strong relationships with customers, suppliers and internal stakeholders.
• Support quotation preparation and contribute to commercially sound shipment planning.
• Investigate customer concerns and complaints, conducting root cause analysis and implementing corrective actions where required.
• Assist in the delivery of temperature-controlled and specialist logistics solutions.
• Ensure all shipments comply with applicable customs, dangerous goods, quality and security requirements.
• Participate in an out-of-hours on-call rota to support critical customer shipments.

What you'll bring:

• Previous experience in logistics, transportation, freight forwarding, supply chain operations, or another time-critical customer facing operational environment is essential
• Experience managing customer and supplier relationships gained within a professional environment
• A customer-first mindset 
• Strong verbal and written communication skills
• Excellent organisational skills with the ability to prioritise multiple activities simultaneously
• Strong attention to detail and confidence working with complex operational data
• Effective problem-solving and decision-making skills
• Ability to manage changing priorities while maintaining service quality
• A collaborative approach with the ability to work independently when required.

The following are highly desirable but not essential:

• Experience within pharmaceutical logistics, healthcare logistics, cold chain, life sciences, clinical trials logistics or time-critical transportation
• Familiarity with global customs processes
• Dangerous Goods certification
• Experience supporting temperature-sensitive shipments
• Exposure to CAPA, quality investigations or regulated operational environments

What We Offer You:
Comprehensive benefits including:

• £29,000 to £31,000 per annum depending on experience
• Pension, Life Assurance & Group Income Protection
• Private Medical Insurance & Healthcare Cash Plan
• Enhanced Primary & Secondary Caregiver Leave
• 25 days holiday + Birthday Leave + Volunteering Leave
• Cycle to Work Scheme & Discount Shopping Scheme
• Specsavers Vouchers & Employee Assistance Programme

Work Environment:

• Full-time role 40 hours per week, Monday to Friday on a rotating shift pattern of 07:00-15:30 / 08:30-17:00 / 09:30-18:00
• Fully onsite from our Cambridge office in Sawston (CB22 3EG)

To learn more about Biocair, please visit us at: https://www.biocair.com/ 

Diversity & Inclusion:
Biocair is committed to building an inclusive workplace where everyone feels welcome, included, valued and respected. We are an equal opportunity employer and welcome applications from all backgrounds. If you require adjustments during the recruitment process, please contact: [email protected]
 
Right to Work:
Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note:

• Applicants must have the right to work in the United Kingdom.
• Visa sponsorship is not available for this opportunity.

 
How We Recruit:
Once we have received your application, our Talent Acquisition (TA) team aims to respond within 3 working days. The process typically includes:
1.          First-stage interview (Teams/onsite)
2.        Second-stage interview (Teams/onsite)

This gives you the opportunity to meet key stakeholders and experience the team and environment first hand.
 
Additional Information:

• Applications close on: Tuesday 17th November 2026 (we reserve the right to close early should we receive a high volume of strong applications).

Salary

Minimum: 29000
Maximum: 31000
Currency: GBP
Pay period: Annual