Foxconn Industrial Internet

Designs and manufactures intelligent manufacturing solutions

Order Management Specialist

Business OperationsUpdated on Nov 13

Full-timeMt Pleasant, WI, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Business Administration, Supply Chain Management, Operations, Finance, or a related field is required.
At least 3 years of experience in Order Management, Customer Operations, Supply Chain, Commercial Project Management, or a related field is required.
Strong knowledge of ERP systems and order management processes is required.
Experience with or knowledge of SAP, particularly the SD/MM modules, is required.
Understanding of B2B billing processes and Accounts Receivable is required.
Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint, are required.
Strong analytical and problem-solving skills are required to investigate transactional discrepancies and identify root causes.
Strong attention to detail, with an emphasis on data accuracy and integrity, is required.
Ability to coordinate effectively across business, manufacturing, finance, IT, and other cross-functional teams is required.
Strong organizational skills are required to manage multiple orders, priorities, and deadlines simultaneously.

Responsibilities

Manage and support the order-to-cash lifecycle from customer purchase order through billing and payment.
Review and validate incoming customer purchase orders against contracts, pricing tiers, part numbers, tax codes, and ship-to information before work order release.
Partner with business and manufacturing teams to ensure customer orders are accurate and ready for execution.
Review and reconcile discrepancies between sales orders and purchase orders, including customer data inaccuracies, delivery blocks, and invoicing errors.
Investigate root causes of overdue payments, missing customer goods receipts, tax discrepancies, price variances, and quantity adjustments.
Partner with IT and other internal teams to resolve ERP and system-level issues affecting order processing.
Manage customer order modifications, cancellations, quantity changes, and shipment rescheduling through timely system and ERP updates.
Monitor automated ERP billing and invoice upload processes and proactively resolve failures or transaction issues.
Maintain accurate order capture, tracking, billing, and customer information within SAP and customer EDI/order portals.
Maintain data integrity within SAP, including SD/MM modules, and related order management systems.
Generate comprehensive order reviews and maintain accurate operational data to support management reporting.
Track and support key performance indicators, including order accuracy, backlog health, and cycle time.
Build and maintain proactive cross-functional relationships to identify and remove barriers affecting order execution.

FII USA, Inc., a Foxconn Technology Group Company, is seeking an Order Management Specialist to manage the order-to-cash lifecycle and support accurate, efficient execution of customer orders. Once a part of the team, you will be responsible for maintaining data integrity across enterprise systems, coordinating with cross-functional teams, and proactively identifying and resolving issues that may impact order processing, delivery, billing, or payment.

The Order Management Specialist will support the Order Management Department by validating customer orders, maintaining accurate ERP records, resolving order and billing discrepancies, and partnering with internal teams to ensure seamless order execution from initial purchase order through invoicing and payment.

Manage and support the order-to-cash lifecycle from customer purchase order through billing and payment
Review and validate incoming customer Purchase Orders against contracts, pricing tiers, part numbers, tax codes, and ship-to information prior to Work Order release
Partner with business and manufacturing teams to ensure customer orders are accurate and ready for execution
Review and reconcile discrepancies between Sales Orders and Purchase Orders, including customer data inaccuracies, delivery blocks, and invoicing errors
Investigate root causes of overdue payments, missing customer Goods Receipts, tax discrepancies, price variances, and quantity adjustments
Partner with IT and other internal teams to resolve ERP and system-level issues impacting order processing
Manage customer order modifications, cancellations, quantity changes, and shipment rescheduling through timely system and ERP updates
Monitor automated ERP billing and invoice upload processes and proactively resolve failures or transaction issues
Maintain accurate order capture, tracking, billing, and customer information within SAP and customer EDI/order portals
Maintain data integrity within SAP, including SD/MM modules, and related order management systems
Generate comprehensive order reviews and maintain accurate operational data to support management reporting
Track and support key performance indicators (KPIs), including order accuracy, backlog health, and cycle time
Build and maintain proactive cross-functional relationships to identify and remove barriers affecting order execution
Other Duties as assigned.

Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Finance, or a related field
3+ years of experience in Order Management, Customer Operations, Supply Chain, Commercial Project Management, or a related field
Strong knowledge of ERP systems and order management processes
Experience with or knowledge of SAP, particularly SD/MM modules
Understanding of B2B billing processes and Accounts Receivable
Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint
Strong analytical and problem-solving skills with the ability to investigate transactional discrepancies and identify root causes
Strong attention to detail with an emphasis on data accuracy and integrity
Ability to effectively coordinate across business, manufacturing, finance, IT, and other cross-functional teams
Strong organizational skills with the ability to manage multiple orders, priorities, and deadlines simultaneously

About the Company

Foxconn Industrial Internet

Designs and manufactures intelligent manufacturing solutions

Foxconn Industrial Internet designs and manufactures technology infrastructure for large tech firms, focusing on intelligent manufacturing and the industrial internet. It combines hardware design and production with software-enabled solutions, including AI and automation platforms like Lighthouse Factory, the FII Cloud (with Tencent Cloud), and Fog Cerebellum, to help clients digitize data and optimize production lines. It differentiates itself through large-scale integration as a design-to-manufacture partner, exclusive assembly of premium Nvidia GB200 AI servers, and a strong push into higher-margin cloud, networking, and industrial AI services backed by Foxconn. Its goal is to move from traditional contract manufacturing to high-value technology services, expanding its AI-server, data-center, EV, and semiconductor test automation businesses with scalable intelligent manufacturing solutions.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Shenzhen, China
Founded: 2015

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