Xcellink Pte

Enterprise ICT operations management provider

Technical Service Engineer

IT OperationsConfirmed live in the last 24 hours

Full-timeSingaporeSGD6k - SGD7.5k

About the Job

Requirements

A minimum of 3–5 years of experience in Service Delivery, Infrastructure Operations, Cloud Engineering, or Managed Services.
Strong technical expertise in at least one of the following: cloud platforms (AWS, Azure, or GCP); Windows or Linux infrastructure; networking; or DevOps and automation.
Experience managing incidents, problems, changes, and production environments.
Familiarity with Information Technology Infrastructure Library (ITIL) service management practices.
Experience with monitoring and troubleshooting tools.
Excellent communication, stakeholder management, and problem-solving skills.

Responsibilities

Own end-to-end service delivery for assigned customers and platforms.
Ensure service-level agreement, key performance indicator, and service quality targets are consistently achieved.
Act as the primary escalation point for technical incidents and service issues.
Conduct service reviews and provide recommendations for improvement.
Coordinate with technical and operational teams to ensure smooth service delivery.
Perform hands-on troubleshooting across infrastructure, cloud, and application environments.
Support system implementations, upgrades, patching, and configuration activities.
Design and implement technical improvements and optimization initiatives.
Participate in incident investigations, root cause analysis, and resolution planning.
Drive automation and operational efficiency initiatives.
Build and maintain strong relationships with customers and business stakeholders.
Translate business requirements into practical technical solutions.
Provide technical advisory and guidance to customers.
Communicate technical issues and solutions clearly to technical and non-technical audiences.

Desired Qualifications

Scripting or automation knowledge, including PowerShell, Python, or Bash.
Experience in customer-facing or managed services environments.
ITIL and cloud certifications.

Technical Service Engineer (AL-FNC260602 013/01)

Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2026-07-24

Salary: SGD 6,000–7,500

Workplace: on_site

Department: Talent Placement

Description

We are seeking a Technical Service Delivery Engineer who can combine strong technical expertise with service delivery management. This role is ideal for professionals who enjoy working closely with customers while remaining hands-on in infrastructure, cloud, platforms, and operational support.

You will act as the key liaison between customers and technical teams, ensuring service excellence, operational stability, and continuous improvement of managed IT environments.

Key Responsibilities

Service Delivery & Operations

Own end-to-end service delivery for assigned customers and platforms.
Ensure SLA, KPI, and service quality targets are consistently achieved.
Act as the primary escalation point for technical incidents and service issues.
Conduct service reviews and provide recommendations for improvement.
Coordinate with technical and operational teams to ensure smooth service delivery.

Technical Engineering

Perform hands-on troubleshooting across infrastructure, cloud, and application environments.
Support system implementations, upgrades, patching, and configuration activities.
Design and implement technical improvements and optimization initiatives.
Participate in incident investigations, root cause analysis (RCA), and resolution planning.
Drive automation and operational efficiency initiatives.

Stakeholder Management

Build and maintain strong relationships with customers and business stakeholders.
Translate business requirements into practical technical solutions.
Provide technical advisory and guidance to customers.
Communicate technical issues and solutions clearly to both technical and non-technical audiences.

Requirements

Minimum 3-5 years of experience in Service Delivery, Infrastructure Operations, Cloud Engineering, or Managed Services.
Strong technical expertise in at least one of the following:
Cloud (AWS, Azure, GCP)
Windows/Linux Infrastructure
Networking
DevOps and Automation
Experience managing incidents, problems, changes, and production environments.
Familiarity with ITIL service management practices.
Experience with monitoring and troubleshooting tools.
Scripting or automation knowledge (PowerShell, Python, Bash) is advantageous.
Excellent communication, stakeholder management, and problem-solving skills.
Experience in customer-facing or managed services environments is highly preferred.
ITIL and Cloud certifications would be an advantage

Apply

Apply at Xcellink Pte Ltd

About the Company

Xcellink Pte

Enterprise ICT operations management provider

Xcellink Pte provides enterprise ICT operations management and enterprise solutions for global growth, local enterprises, and government-linked organizations. It delivers and runs IT services by managing data centre, network operations, security, helpdesk, onsite field services, applications support, and asset staging; it builds client operational teams from scratch and can offshore delivery to Malaysia, the Philippines, Indonesia, and India, scaling to hundreds of IT professionals. It differentiates itself through its long track record, ability to design end-to-end operations and offer analytics-driven enterprise solutions plus talent-search services for technology hiring. Its goal is to help clients achieve reliable IT delivery, optimize operations, and access skilled resources and innovative ideas as technology markets evolve.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore, Singapore
Founded: 1993

Recently Posted Jobs

Explore more opportunities at Xcellink Pte

See more jobs