U

University of Miami

Research university in Coral Gables, FL

Clinical Program Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeMiami, FL, USANo salary listedHybrid

About the Job

Requirements

  • A bachelor's degree in a relevant field is required.
  • A minimum of 2 years of relevant experience is required.
  • Perform effectively in high-stress situations.
  • Protect sensitive patient medical records by following HIPAA protocols.
  • Have access to and training on relevant systems and dashboards, including PowerScribe, Epic/UChart, Haiku, QGenda, AIDOC, mPower, PACS, PCAF, Team Play by Siemens, and Performance Bridge by Philips, as well as new applications added to the organization.
  • Experience interacting with clinical faculty and staff.
  • Use Excel pivot tables and Zoom/Teams.
  • Provide constructive input and feedback for team ULearn CBLs.

Responsibilities

  • Evaluate program effectiveness, analyze results, and recommend appropriate action.
  • Coordinate clinical program activities with other departments and staff to ensure efficiency.
  • Serve as a main point of contact to facilitate communication between stakeholders.
  • Develop collaborative partnerships across teams and/or patients to streamline processes and enhance departmental productivity.
  • Train, develop, and empower staff to perform their jobs effectively.
  • Develop program or departmental communications, including promotional materials for distribution when needed.
  • Prepare reports, which may include financial statements and records, for management or outside agencies.
  • Ensure confidentiality of patient and hospital business information.
  • Coordinate maintenance of established supply levels in designated areas as needed.
  • Adhere to University and unit-level policies and procedures and safeguard University assets.
  • Oversee imaging dashboards, monitor AI algorithm performance, and support clinical operations in the Radiology Department.
  • Ensure efficient processing and reporting of imaging studies, collaborate with healthcare providers, and contribute to safe and effective use of AI in radiology.
  • Develop and implement policies and procedures for AI use in radiology and imaging dashboards, and provide general oversight of daily program activities.
  • Monitor imaging dashboards for imaging-study status and run pending reports, including draft status and pending signatures.
  • Contact the film library for missing images.
  • Identify and address potential issues such as delays and expedite STAT cases.
  • Communicate with radiologists and healthcare providers to support timely reporting.
  • Update the productivity log daily.
  • Follow up on pending inpatient and outpatient imaging reports across UM facilities and facilitate prioritization requests, including STAT/VIP and patients at clinics.
  • Process CT Lung Screening and Calcium Scoring workflow items.
  • Submit IT tickets for merging folders as requested by faculty.
  • Process second-opinion requests for Body Imaging, Neuro, MSK, Nuclear Medicine, Cardiothoracic, and Pediatrics.
  • Request report finalization and send addendum requests to the radiologist who read the report.
  • Run a 90-day PACS report of all pending studies for leadership.
  • Run the mammography pending list for the past six years monthly.
  • Run the OBS report three times daily and ensure reports are finalized.
  • Handle other critical findings and workflow items for faculty and technologists.
  • Compare Epic reports with PACS/Main List reports to identify pending exams beyond the turnaround time.
  • Contact Cardiology about pending studies shown on EPIC, MAINLIST, OBS, or STAT reports.
  • Contact Interventional Radiology about pending studies on the OBS report.
  • Run the PACS call-back report for patients needing additional imaging.
  • Maintain upcoming reports for Dr. Castillo, including updating upcoming appointments, separating MRIs, removing UHT studies, and investigating studies that cannot be assigned.
  • Maintain the upcoming Nuclear Medicine report.
  • Run the daily STAT report to assign exams needing dictation.
  • Run caselogs for residents and fellows from mPower.
  • Unlock studies, add studies back to the filter, assign studies to radiologists as needed, resend studies to EPIC, and assign routine and STAT studies to the Neuroradiology Division AM Team.
  • For studies beyond the turnaround time, locate the study in PACS and review the audit trail for delays, routing issues, or user actions; determine whether a radiologist has been assigned or has reviewed it; email the reviewing radiologist and copy Division Directors as appropriate; and communicate with technologists about missing images or non-reportable studies.
  • Contact technologists about breast specimens to determine whether they should be marked non-reportable when no biopsy was performed, and contact technologists about CT calcium scoring.
  • Use QGenda schedules to direct clinical calls to radiologists.
  • Assist radiologists by contacting ordering providers for peer-to-peer consultation.
  • Use the Physician Line for clinical coordination.
  • Review patient charts to determine which external provider needs to connect with an internal physician.
  • Monitor radiology AI algorithms and review AI-generated reports for accuracy and completeness.
  • Collaborate with radiologists, technologists, and referring physicians to ensure safe and effective AI use.
  • Support AIDOC workflows for Lennar and SCCC within required turnaround times, including under 45 minutes for flagged studies.
  • Work with the radiology team to develop and implement policies for AI use and imaging dashboards.
  • Provide clinical-operation support for the Radiology Department's eight divisions and 131 faculty and technicians when needed.
  • Support STAT/VIP/critical-finding read requests and assist in locating internal or external physicians.
  • Support OCC Clinic requests at UMHC from 8:00 a.m. to 6:00 p.m. with a 60-minute turnaround time.
  • Support OCC Clinic requests at DFB from 8:00 a.m. to 5:00 p.m. with a 60-minute turnaround time.
  • Support same-day reads on studies from the OBS report at UHT.
  • Provide Saturday coverage from 8:00 a.m. to 5:00 p.m.
  • Expedite interpretation requests for OBS and STAT cases in EPIC using PACS, PowerScribe, and Epic.
  • Answer and monitor incoming calls and emails related to clinical studies.
  • Manage the Departmental Clinical email account and provide timely, accurate responses.
  • Relay messages to faculty using Haiku, email, or phone according to their preferences.
  • Respond to Haiku messages for read requests and maintain internal and external contact directories.
  • Maintain 24 standard operating procedures for CPC tasks.
  • Open UM IT/PACS tickets for the department.
  • Combine duplicated medical record numbers, replace deleted reports in the filter, and merge filters at a radiologist's request.
  • Link exams and transfer images as needed; return studies for dictation; separate images when two studies are combined; correct finalized reports with incorrect patient or exam information through the addendum workflow; locate external facilities for missing images; and cancel accession numbers created in error or no longer needed.
  • Maintain research databases and identify cases for research projects when applicable.
  • Safeguard University assets and complete professional development meetings, special projects, team huddles, and assigned CBLs.
  • Complete additional assigned duties in a timely fashion.

About the Company

University of Miami

Research university in Coral Gables, FL

The University of Miami is a private research university focused on education, discovery, and service, with undergraduate, graduate, and professional programs.

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