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Services for the Underserved

Offers services to underserved New Yorkers

IT Logistics Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeNew York, NY, USA$65k - $70k /yr

About the Job

Requirements

  • A high school diploma is required; college education in a related field is preferred.
  • At least 3 years of experience directly related to the specified duties and responsibilities is required.
  • Proficiency with Microsoft Excel, Word, Outlook, Teams, Microsoft 365 software, CRM solutions, and purchase order software is required.
  • Strong soft skills, time management, proactiveness, and initiative are required.
  • Ability to work effectively within a fast-paced team atmosphere and manage multiple projects is required.
  • The position requires daily in-office work Monday through Friday.
  • Ability to lift 30 pounds is required.

Responsibilities

  • Develop, manage, and administer logistics policies and inventory control program systems; fulfill accurate and timely processing of orders for staff; and maintain asset management for assigned assets.
  • Support the full life cycle of implementing and supporting physical and virtual assets, including ordering, shipping, receiving, tracking, configuring equipment and assets, troubleshooting nonfunctioning equipment, and record keeping.
  • Independently complete compliance and surveillance initiatives, perform data cleanup and accuracy checks, create documentation, and provide timely reporting.
  • Provide support to agency users by independently diagnosing and remediating issues using industry practices, including possible support outside standard hours.
  • Respond to incoming phone calls, email messages, and in-person support requests, and track issues via the department tracking CRM system.

Desired Qualifications

  • College education in a related field is preferred.

About the Company

Services for the Underserved

Offers services to underserved New Yorkers

Services for the Underserved (S:US) provides social services to New Yorkers facing homelessness, disability, behavioral health and addiction, poverty, criminal justice involvement, and trauma. It coordinates housing, case management, behavioral health treatment, rehabilitation, advocacy, and other supports across New York City and Long Island to address multiple needs in one place. It differentiates itself by its scale and its integrated, place-based approach that combines housing, health, and justice services rather than focusing on a single issue. Its goal is to help people live with purpose, improve neighborhoods, and break the cycle of poverty for current and future generations.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
1978

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