Authorization Specialist

Essential Functions and Responsibilities:

• Review contractor estimates, inspection reports, and prior invoices to make proper claim coverage decisions based on multiple subscription products. 
• Determine appropriate reserves/limits and settlement values in accordance with standard practice guidelines.
• Respond in a timely manner to customer inquiries electronically or by phone
• Proactively reach out to customers to bolster high levels of satisfaction and engagement
• Work closely with cross functional teams including sales, purchasing and field ops
• Interact directly with customers and service providers with respect to ongoing warranty claims and service. 
• Help identify opportunities for improvement within team processes and system capabilities. Process cash-settlement offers, contractor dispatch requests, enforce contractor pricing agreements, and communicate claim information to homeowners.
• Respond to inbound calls, chat interactions, voice messages, and internal review requests in a timely and professional manner.
• Handle assigned claims accurately while meeting our service level agreements.
• Handle and perform multiple tasks throughout the workday

Qualifications and Requirements

• High School Diploma
• Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment
• Excellent time-management skills and ability to prioritize workload
• Strong critical thinking skills and attention to detail
• Exceptional Customer Service, Communication, and Organizational skills
• Excellent listening, verbal, and written communication skills are essential
• Plumbing, HVAC, and Appliance knowledge are preferred
• At least 2 - 4 years in customer service 
• Autonomous problem-solving skills
• Knowledge of insurance policies and experience determining coverage preferred
• At this time, this role is primarily remote with occasional requirement to work in-person training for team building, collaboration, and training.

What we offer:

• We’ll pay you a competitive salary and benefits, provide stock options, and give you tools to help you achieve your objectives
• Opportunities for growth within the company 
• The opportunity to join a fast-growing Silicon Valley technology company
• Mentorship from proven executives
• A unique professional opportunity different than any other in the home service industry.