IT OperationsSystem Administration, IT Service Desk & End User Support
About the job
Requirements
Three to five years of experience in IT administration, system support, or network management.
Basic knowledge of Windows and Linux environments, networking protocols, and cloud services.
Familiarity with Microsoft 365, Active Directory, and virtualization technologies.
Troubleshooting skills and eagerness to learn new technologies.
Communication and teamwork skills.
IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Responsibilities
Provide first-level technical support to the team and resolve IT-related issues through phone, email, and in-person support.
Troubleshoot hardware, software, and network problems, document incidents, and escalate complex issues to senior IT team members as appropriate.
Assist in maintaining IT infrastructure, including servers, networks, and cloud systems.
Support system security and compliance efforts by following industry best practices.
Perform routine system updates, patches, and backups to ensure data integrity and system reliability.
Help administer enterprise applications, including Active Directory, Microsoft 365, and virtualization platforms.
Participate in IT projects such as system upgrades and deployments.
Document IT processes, troubleshooting steps, and system configurations.
Provide technical support to employees and assist in resolving IT-related queries.
Collaborate with vendors and service providers under senior IT team supervision.
Job Type: Full-time | Location: Sydney | Department: IT | Reporting to: Senior Manager, IT | Work Location Type: #onsite
IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. IREN’s vertically integrated platform is underpinned by its expansive portfolio of grid-connected land and data centers in renewable-rich regions across the U.S. and Canada.
With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in.
The IT Administrator will provide first-level technical support to our team, ensuring timely resolution of IT-related issues and maintaining high levels of customer satisfaction. They will be responsible for resolving technical issues via phone, email, and in-person support. This role involves troubleshooting hardware, software, and network problems, documenting incidents, and escalating complex issues to senior members of the IT team as appropriate.
Responsibilities
Assist in maintaining IT infrastructure, including servers, networks, and cloud systems.
Support system security and compliance efforts by following industry best practices.
Perform routine system updates, patches, and backups to ensure data integrity and system reliability.
Troubleshoot hardware, software, and network issues, escalating complex problems when needed.
Help administer enterprise applications, including Active Directory, Microsoft 365, and virtualization platforms.
Participate in IT projects, such as system upgrades and deployments.
Document IT processes, troubleshooting steps, and system configurations.
Provide technical support to employees and assist in resolving IT-related queries.
Collaborate with vendors and service providers under senior IT team supervision.
Requirements
3-5 years of experience in IT administration, system support, or network management.
Basic knowledge of Windows and Linux environments, networking protocols, and cloud services.
Familiarity with Microsoft 365, Active Directory, and virtualization technologies.
Strong troubleshooting skills and eagerness to learn new technologies.
Excellent communication and teamwork skills.
IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Benefits
At IREN, we offer a highly competitive compensation package that includes base salary, annual performance incentives, and opportunities to build long-term wealth through equity programs. These offerings are part of our broader total rewards package, thoughtfully designed to support your health, well-being, and long-term success.
Compensation & Rewards
Competitive salary range finalized based on experience and impact
Short and long-term incentive programs designed to reward both results and long term company success
Wellbeing & Benefits
Paid vacation to recharge, travel, or simply enjoy more life outside of work
We value diverse perspectives and believe that skills can be developed. If you’re passionate about this role, we want to hear from you — whether you meet every criteria or not. Your unique experiences might be exactly what we need!
IREN Limited is an equal opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, colour, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics. This job will remain posted until filled. While we appreciate all applications we receive, we are only able to contact candidates under consideration.
By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com.