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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Senior Director Provisioning Operations

Business OperationsPosted on Nov 11
Full-timeRemote in USA$122.9k - $184.3k

About the Job

Requirements

  • A bachelor's degree or an equivalent combination of education and relevant professional experience is required.
  • At least 10 years of progressive experience in healthcare operations, revenue cycle management, provisioning, access management, client integrations, implementation, technology operations, or a related field is required.
  • At least 5 years of progressive people-leadership experience, including responsibility for developing teams and other leaders, is required.
  • Previous experience operating at the Director level or in a comparable senior leadership role with responsibility for complex, cross-functional operations is required.
  • Strong knowledge of healthcare revenue cycle operations and the systems, workflows, and access requirements that support revenue cycle functions is required.
  • Experience leading provisioning, access-management, client-integration, implementation, operational-transformation, or centralized-operations initiatives is required.
  • Demonstrated ability to develop and scale operational processes, controls, standards, and teams is required.
  • Experience partnering with senior leaders and influencing stakeholders across Human Resources, Operations, Technology, and client-facing functions is required.
  • A strong understanding of operational risk and the ability to evaluate access needs, workflow dependencies, and business impact are required.
  • Demonstrated success leading complex initiatives with multiple stakeholders, competing priorities, and organization-wide impact is required.
  • Strong executive presence, communication skills, judgment, and relationship-management capabilities are required.
  • Ability to work effectively in a growing environment where responsibilities and processes continue to evolve is required.
  • Willingness to remain hands-on and support detailed operational work when necessary is required.
  • Ability to travel based on business and client needs is required.
  • Demonstrated advanced usage of artificial intelligence and experience managing teams that use artificial intelligence to support process and technology improvements are required, including encouraging responsible exploration, experimentation, and application of artificial intelligence to reduce friction, improve operational efficiency, and enhance employee, patient, and client experiences.

Responsibilities

  • Provide strategic leadership and operational oversight for provisioning activities supporting new hires, existing employees, organizational changes, new client integrations, and ongoing client operations.
  • Develop scalable provisioning processes, standards, controls, and best practices that support business growth and operational consistency.
  • Oversee access-provisioning workflows to help ensure individuals receive appropriate and timely access based on their roles and business responsibilities.
  • Assess current provisioning processes, workflows, and operational structures to identify risks, gaps, and opportunities for improvement.
  • Lead efforts to centralize and standardize provisioning activities across applicable business functions and client environments.
  • Establish operating procedures, performance expectations, escalation processes, and accountability measures for provisioning operations.
  • Support the development of a growing provisioning function, including establishing team structures, responsibilities, and leadership practices.
  • Lead provisioning-related activities for new client implementations, conversions, acquisitions, and operational transitions.
  • Serve as a strategic operational partner throughout client onboarding and integration efforts.
  • Collaborate with client stakeholders and internal teams to understand access requirements, operational workflows, timelines, and potential risks.
  • Develop and oversee provisioning plans that support client readiness and successful operational transitions.
  • Identify and resolve provisioning concerns that may affect implementation timelines, employee readiness, security, or the client experience.
  • Provide ongoing leadership for provisioning activities supporting established client operations.
  • Partner closely with Human Resources, Revenue Cycle Operations, Technology, Implementation, Client Services, and operational leadership teams.
  • Connect cross-functional activities to create a coordinated, end-to-end provisioning experience.
  • Lead stakeholders through complex operational decisions involving access, workflow dependencies, risk, and business requirements.
  • Build trusted partnerships across internal teams and client organizations.
  • Facilitate clear communication, accountability, and alignment among stakeholders with different operational responsibilities.
  • Present provisioning updates, risks, recommendations, and performance insights to senior leadership and other key stakeholders.
  • Evaluate operational workflows to identify access-related risks, process breakdowns, inefficiencies, and control gaps.
  • Apply healthcare revenue cycle knowledge to understand access requirements and their impact on operational performance.
  • Develop and implement solutions that improve provisioning speed, accuracy, consistency, and compliance.
  • Establish metrics and reporting that provide visibility into service levels, risks, backlogs, quality, and operational performance.
  • Support automation and technology initiatives that reduce manual work and improve the provisioning experience.
  • Monitor process performance and lead corrective action plans when operational expectations are not met.
  • Balance business needs, client expectations, security considerations, and risk-management requirements when making decisions.
  • Build, develop, and lead a high-performing provisioning operations team.
  • Establish a collaborative culture focused on accountability, continuous improvement, service, and operational excellence.
  • Coach and develop team members while creating future leaders and scalable team capabilities.
  • Lead effectively across all organizational levels, including individual contributors, operational leaders, executives, clients, and cross-functional partners.
  • Remain willing to support both strategic initiatives and detailed operational work as the function grows.
  • Promote a humble, confident, and solutions-oriented leadership approach that strengthens partnerships and minimizes organizational friction.

Desired Qualifications

  • Experience leading provisioning or access-management operations within a healthcare revenue cycle organization.
  • Experience supporting large-scale healthcare client integrations, acquisitions, implementations, or operational transitions.
  • Experience building or expanding a centralized operational function.
  • Experience with identity and access management, role-based access, user lifecycle management, or access-governance processes.
  • Experience supporting enterprise healthcare platforms, revenue cycle technologies, or client-specific systems.
  • Knowledge of healthcare privacy, security, compliance, and minimum-necessary access principles.
  • Experience leading teams in multi-state, national, or complex client-based healthcare environments.
  • Experience with workflow automation, reporting, Power BI, Copilot, or other artificial-intelligence-enabled productivity and process-improvement tools.
  • Project management, process improvement, technology, security, or healthcare revenue cycle certifications.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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