Whaley Foodservice

Commercial kitchen equipment service and parts

Warranty Assistant

Data EntryConfirmed live in the last 24 hours

Full-timeLexington, SC, USANo salary listedIn-person

About the Job

Requirements

An Associate’s Degree or equivalent experience is required.
At least 2 years of experience in an office setting where attention to detail and organization are required.
Warranty and/or claims experience is required.
Strong data-entry experience is required.
Proficiency in Microsoft Outlook, Excel, OneDrive, Teams, and Internet Explorer or Chrome is required.
Strong attention to detail and accuracy in data entry are required.
Deductive reasoning skills are required.

Responsibilities

Review and edit warranty service calls for accuracy and conformity with manufacturer guidelines before invoicing.
Submit warranty claims through manufacturer-specific claim portals accurately and in a timely manner.
Review incoming department emails and forward them to the appropriate service branch.
Review statements of assigned warranty accounts to confirm claims are being processed, and resolve or resubmit claims that require more information or were rejected.
Compile, copy, sort, file, and record information as required.
Perform other duties as required.

Desired Qualifications

Data-entry experience is preferred.

Description

POSITION SUMMARY:

This position will assist with all functions of the warranty department as needed. To include daily service invoicing, online submittal of warranty claims, routing service requests to the appropriate service branch, and other administrative support as necessary.

MAJOR RESPONSIBILITIES:

Review/edit warranty service calls for accuracy & conforming tomanufacturer guidelines prior to invoicing.
Submit warranty claims through Manufacturer specific claim portals (data entry) in an accurate & timely manner.
Review incoming department emails, & forward to the appropriate service branch.
Review statements of assigned Warranty accounts to confirm claims are being processed.Resolve/resubmit any claims coming back for more information or rejected.

ADDITIONAL RESPONSIBILITIES:

Compile, copy, sort, file and record as required.
Performs other duties as required.

CONTACTS:

Internal – WFR branch employees at all levels on a regular basis; WFR corporate employees at all levels on a daily basis as needed.
External – Manufacturers as required.

MINIMUM QUALIFICATIONS:

An Associate’s Degree, or the equivalent in experience.
2+ years experience in an office setting where attention to detail and organization are required.
Warranty and/or Claims Experience required
Strong Data Entry experience required

SKILLS, ABILITIES AND OTHER REQUIREMENTS:

Proficient in all Microsoft programs including: Outlook, Excel, One Drive, Teams, and Internet Explorer/Chrome.
Strong attention to detail, and accuracy in keying data.
Data entry experience preferred.
Deductive reasoning skills.

WORKING/ENVIRONMENTAL CONDITIONS:

Well-lit, open office environment.

We Offer:

Competitive Salary
401k & Profit Sharing
Paid Holidays & Vacation
Medical & Dental Benefits
Short-Term Disability
Long-Term Disability Insurance (company paid)
Life Insurance (company paid)

COME HOME TO WHALEY!!
Visit the Whaley career site to find your place to grow.
www.whaleyfoodservice.com/careers

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Company

Whaley Foodservice

Commercial kitchen equipment service and parts

Whaley Foodservice provides service and maintenance for commercial kitchen equipment and offers OEM replacement parts through Whaley Parts & Supply. The company supports the foodservice industry with technical expertise, spare parts, and parts sourcing since 1944. It emphasizes dependable customer service and expert support as core capabilities, highlighted by recognition as a top South Carolina company. The key differentiators are its long track record, focus on authentic OEM parts, and a people-first approach to service. The goal is to be a trusted partner that keeps commercial kitchens running smoothly by delivering reliable maintenance, genuine parts, and responsive technical assistance.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Lexington, KY
Founded: 1944

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