Full-Time

Customer Success Manager

Mid-market

Confirmed live in the last 24 hours

Demandbase

Demandbase

501-1,000 employees

Offers account intelligence solutions for B2B brands

Data & Analytics

Compensation Overview

$103k - $133kAnnually

+ Medical and Vision premiums + Flexible PTO policy + Mental wellness resources + Short-term/long-term disability + Life insurance + Eight paid holidays

Mid

United States

Required Skills
Communications
Marketing
Data Analysis
Requirements
  • 5+ years of relevant work experience in a strategic account management position supporting SaaS customers
  • Proven success in upsell and cross-sell environments
  • Experience building and coordinating internal teams and resources
  • Deep Marketing Automation and/or CRM and/or Content Management Systems/ Analytics experience
  • Web 2.0 savvy
  • Proven experience in managing technical intangible project implementations
  • Experience helping customers identify gaps in business processes and workflow
  • Proven success aligning successful solutions, as well as gathering and demonstrating ROI data
Responsibilities
  • Act as the primary point of contact throughout the customer lifecycle
  • Drive adoption of the Demandbase Platform, measured through platform usage
  • Onboard new customers
  • Achieve customer goals by providing proactive ABM best practices, strategies, and use cases
  • Propose creative solutions to client’s executive sponsors such that critical success issues are proactively addressed
  • Identify growth opportunities within the client base and work with new business teammates to achieve growth goals
  • Command credibility with senior marketing executives
  • Possess a comprehensive understanding of Demandbase products and services
  • Possess strong presentation, verbal, and written communication skills
  • Build and maintain strong relationships with multiple contacts within the assigned customer base
  • Project manage client initiatives – both internally and externally
  • Resolve customer issues
  • Advocate for customers internally at Demandbase
  • Maintain expertise on industry trends/practices and competitive landscape
  • Develop customer stories, case studies, and client references
  • Other duties as assigned

Demandbase offers Account Intelligence solutions for B2B brands, leveraging advanced data analytics and integration methods to provide actionable insights and enable early opportunity identification, expediting deal closures.

Company Stage

Series H

Total Funding

$318M

Headquarters

San Francisco, California

Founded

2005

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-6%