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Johnson & Johnson

Makes prescription drugs and medical devices

Technical Service Operations Specialist

Business OperationsPosted on Nov 12
Full-timeChiyoda City, Tokyo, JapanNo salary listedHybrid

About the Job

Requirements

  • Business-level or higher Japanese reading, writing, and speaking proficiency.
  • Intermediate or higher English reading, writing, and speaking proficiency.
  • Ability to participate in meetings and communicate in English with overseas and global teams.
  • Skills in data management, aggregation, and analysis using Excel or similar tools.
  • Ability to manage multiple tasks and action items, coordinate with stakeholders, and follow them through to completion.
  • Ability to communicate effectively with Field Service, Quality, Supply Chain, and other departments.
  • Ability to identify issues independently and take initiative in work.

Responsibilities

  • Manage and update master data in SAP, MD S&R, and similar systems; aggregate and analyze service-related data and prepare reports.
  • Support audits related to Field Service, and execute and track action plans arising from audits.
  • Revise and manage local SOPs and work instructions, coordinating reviews and updates with Global Team and Local Quality Team.
  • Track Field Action implementation progress and follow up on required actions in coordination with countries and relevant departments.
  • Manage measuring and calibration equipment, including calibration status and due dates.
  • Support spare-parts forecasting, safety stock, and inventory management, following up with the Field Service Team and Supply Chain.
  • Compile and prepare service-related meeting materials, reports, and data.
  • Participate in meetings and communication with global and regional teams, including US, EMEA, and APAC, sharing information and following up on actions.

Desired Qualifications

  • Experience in the medical device or life sciences industry.
  • Experience in Field Service, Engineering, related technical work, Quality, or audits.
  • Technical background or foundational knowledge in mechanics, electrical systems, networks, or software.
  • Experience using SAP, MD S&R, or Salesforce.
  • Experience in data analysis and report preparation.
  • Experience working with APAC or global teams.

About the Company

Johnson & Johnson

Makes prescription drugs and medical devices

Johnson & Johnson develops prescription medicines and makes medical devices for hospitals, and unlike most big drugmakers, it runs both businesses under one roof. In 2015, its Darzalex became the first antibody drug approved for multiple myeloma, a blood cancer. Its medicines treat cancer, immune diseases such as psoriasis, and mental illnesses such as depression, and patented drugs bring in most of its sales. Its MedTech unit makes heart pumps, catheters that treat irregular heartbeats, surgical sutures, and Acuvue contact lenses. It was founded in 1886 to make sterile surgical dressings, is based in New Brunswick, New Jersey, and spun off its consumer brands, such as Tylenol and Band-Aid, as Kenvue in 2023.

Company size
10,001+
Company stage
IPO
Headquarters
New Brunswick, NJ
Founded
1886

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