Bar Waiter

Job Description

The Bar Waiter will be responsible for the day-to-day service, working alongside waiters and bartenders supporting them during service with food pick up, table service, clearing tables, station refills, drink service. responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing there expires with us.

Responsible for maintaining the stations and the bar along with being the communication point between back of house and front of house. Supporting hostess and other team members when required and supply guest feedback and requests to management.

Responsible for specific stations in the bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station.

*  Take and serve guest orders promptly and according to service manual, including offering information about daily specials, soups, drinks to guests. Explain to guests as requested the menu items, their garnish, contents and preparation methods.

*  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

*  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process

*  Address guests' service needs in a professional, positive, and timely manner.

*  Inform customers about order alternatives and encourage the sales of targeted services.

*  Deliver maximum service in each unit, keeping in line with service rules.

*  Maintain and any personal belongings of customers that has been left in the workstation and hand such belongings over to his/her supervisors.

*  Comply with the departmental instructions and procedures published by the F&B Department.

*  Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.

*  Comply with operational rules.

*  Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.

*  Attend the orientation training.

*  Strive to achieve 100% customer satisfaction.

Qualifications

• Ability to communicate clearly and efficiently in English
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests.
• To be detail oriented and to work within a team.
• Flexibility to respond to a range of different work situation.
• Works well within a team environment.
• A proven track record and ability to provide high levels of service under pressure.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.

Additional Information

Why work for Accor?

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity
to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).