Administrative Supervisor/Hub Clinical Care Coordinator - Hub C3, Care Navigation

Welcome to Montage Health’s application process!

Job Description:

Position Summary:

The Administrative Supervisor / Hub C3 serves as a central operational and administrative resource for hospital-wide operations, coordinating patient flow, capacity, and resource utilization to support the delivery of safe, efficient, and effective patient care. The position provides administrative oversight and coordination of hospital operations, including patient placement, admissions, transfers, discharges, staffing coordination, and resource allocation in collaboration with nursing, medical staff, and other operational departments.

The Administrative Supervisor / Hub C3 maintains responsibility for assigned administrative functions and serves as an operational resource to hospital leadership and departments. During after-hours periods or in the absence of hospital administration, the position exercises delegated administrative authority to address operational and administrative concerns, coordinate appropriate responses, and escalate issues, including Incident command, and HEART-line as necessary.

The position supports organizational priorities through effective communication, collaboration, problem resolution, and coordination of hospital-wide resources to promote patient safety, operational efficiency, and an exceptional patient experience.

Key Responsibilities:

• Exercises delegated administrative authority on behalf of hospital administration during after-hours periods or in the absence of hospital administration, providing operational oversight, addressing and coordinating resolution of administrative and operational concerns, and escalating issues to appropriate leadership as necessary.
• Uses clinical knowledge to plan, coordinate, and prioritize hospital-wide patient placement activities.
• Proactively anticipates, identifies, and addresses barriers that may impede system-wide flow; Escalates issues as appropriate.
• Coordinates patient placement and cohorting based patient status, services required on established clinical and operational criteria.
• Identifies specialized care or resource needs that may affect patient placement, including bariatric equipment, isolation requirements, fall precautions, language services, and other clinical or operational considerations, and coordinates with the appropriate teams.
• Reviews proposed admissions and transfers for alignment with established patient status, level-of-care, and placement criteria and escalates concerns through the appropriate clinical or operational pathway that do not meet admission criteria.
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• Monitors real-time information and operational intelligence from Care Logistics and intervenes as needed to meet organizational efficiency goals.
• Collaborates with Unit C3 to anticipate and proactively facilitate timely unit progression and discharges.
• Shares anticipated census, acuity, admission, discharge, and capacity needs with the Staffing Coordinator and operational leaders to support proactive staffing planning
• Assists the Order Coordinator with prioritizing ancillary testing and procedure activities to facilitate system wide throughput
• Serves as a consultant and educator with medical staff regarding patient status, bed placement, payor requirements, and utilization of resources
• Coordinates death management activities, including verifying restraint use within 24 hours prior to death, ensuring appropriate reporting, and coordinating with mortuaries, donor networks, and EVS for patient release.
• Provides objective, timely communication regarding operational barriers and facilitates resolution through the appropriate chain of command.
• Facilitates communication during facility-wide emergencies by coordinating notifications and communication pathways, maintaining awareness of hospital flow and operational status, and escalating concerns to operational leadership, the HEARTline, Risk Management, or Incident Commander on-Call. The Hub C3 serves as a communication and situational-awareness resource to support the Incident Commander and hospital operations.
• Serves as a communication and situational-awareness resource to support the Incident Commander and hospital operations.
• Completes assigned chart audits and compliance reviews related to hospital operations, regulatory and accreditation requirements, patient safety, and organizational standards; identifies and escalates variances and supports follow-up as appropriate.
• Performs other duties as assigned within the scope of the position, demonstrated competency, and organizational need.
• Remains calm and professional in challenging situations, demonstrates strong de-escalation and active listening skills, and helps resolve issues objectively while delivering exceptional customer service.

Experience 

• 5 years current acute care hospital experience preferred.  

• Possess management, administrative supervisor, charge nurse or “spoke” C3 experience within the past three years

• Broad clinical expertise to evaluate patient diagnosis and treatment plan and outcomes utilizing established criteria.  

• Knowledge of regulatory and accreditation requirements impacting hospital operations, including requirements for reportable events, informed consent, patient rights, and required notifications; ability to recognize potential regulatory concerns and escalate appropriately.

• Critical care experience is desired

• Effective communication, customer and public relations skills.  

• Ability to work as an integral member of the interdisciplinary assessment team.  

• Strong organization skills.  

• Knowledge of financial reimbursement, state, federal and commercial insurance requirements preferred.  

• Knowledge of community resources preferred.  

• Acute hospital case management experience preferred. 

• Utilization Management experience preferred 

Education:

Bachelor’s degree in nursing preferred.

Must pass orientation and initial competency assessment prior to independent assignment of patients requiring the applicable skill, and must complete and pass all annual competencies.

Licensure/Certifications:

State of California RN license required. American Heart Association Healthcare Provider BLS required.

Equal Opportunity Employer

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Assigned Work Hours:

Per Diem, 12-hour shifts, variable shifts

Position Type:

Per Diem

Pay Range (based on years of applicable experience):

$93.41

to

$124.92

The hours employees work determine when a shift differential is paid.

Hourly Evening Shift Differential: $5.50Hourly Night Shift Differential: $8.00