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Pax2Pay

Digital payments platform with virtual cards

Technical Support Engineer

Customer SupportConfirmed live in the last 24 hours
Full-timeBristol, UK£26k - £28k

About the Job

Requirements

  • Applicants must have the right to work in the UK.
  • At least 1 year of relevant experience.
  • Strong troubleshooting abilities with a logical, analytical approach.
  • Able to maintain composure, focus, and quality in high-pressure or fast-paced situations.
  • Highly organised, takes ownership of assigned tasks, and manages time effectively.

Responsibilities

  • Act as the primary point of contact for customer and incident support requests, ensuring timely handling in line with agreed service-level agreements.
  • Prioritise incoming support requests against agreed service-level agreements and conduct routine system monitoring.
  • Troubleshoot, debug, and resolve technical issues across the product suite.
  • Track and escalate technical issues with third-party suppliers to ensure swift resolution.
  • Create and update technical documentation, frequently asked questions, and troubleshooting guides for internal and external knowledge bases.
  • Analyse support trends and metrics to proactively address recurring issues, improve self-service capabilities, and optimise workflows.
  • Work closely with internal development and commercial teams to provide operational support.
  • Provide high-quality technical support to internal and external users.

Desired Qualifications

  • Basic understanding of XML and SQL.
  • Foundational familiarity with application programming interfaces and web-based technologies.
  • Exposure to productivity and collaboration tools such as Google Workspace, Jira, Confluence, and Slack.
  • Basic knowledge of incident management processes and support frameworks such as ITIL principles; previous experience in a similar role is desirable.
  • Formal education or a strong personal interest in IT or Computer Science, or a related field.
  • Passion for learning, taking initiative, and actively driving career progression as product knowledge grows.
  • Clear and effective written and verbal communication with strong interpersonal skills.
  • A highly organised and supportive team player who takes ownership of assigned tasks, manages time effectively, and shares knowledge to deliver support.

About the Company

Pax2Pay

Digital payments platform with virtual cards

Pax2Pay provides a digital payments platform that helps businesses manage and optimize payments. It enables virtual card issuing, account creation, bank transfers and invoice payments, turning payments from a cost center into a revenue stream and helping to maximize working capital while improving security and simplifying operations. The product works by offering an integrated set of payment tools—virtual cards for supplier and employee payments, quick account setup, direct bank transfers, and easy invoice payments—so companies can automate and control their cash flow in one place. Pax2Pay differentiates itself by focusing on turning payments into value, emphasizing capital efficiency and security across its workflow, rather than only processing transactions. Its goal is to give businesses a cohesive, easy-to-use solution that reduces payment friction, strengthens control over cash, and frees up working capital.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Bristol, United Kingdom
Founded
2019

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