Gate Coordinator for Center for Counseling & Family Studies

The Gate Coordinator assists students from the time they apply for Practicum through their post-graduate application for licensure. This position serves in a customer-service, advisory role in assisting students through the Practicum and Internship placement process answering a high number of student emails and phone calls in a professional and timely manner. This position also assists with the approval process of the Counseling Practicum and Internship for all Counselor Education & Family Studies programs.

Essential Functions and Responsibilities

1. Assists with developing, editing, and maintaining student files, documents, websites, and course content.

2. Provides technical support to faculty and to students

3. Assists in developing training tutorials and handouts to support faculty and students.

4. Delivering presentations in intensive courses and in residential classrooms including information on CPCE, practicum, and internship.

5. Correspondence with students via email, phone, and office visits.

6. Assists with various licensure standards in all states to verify graduates licensure verification.

7. Any other duties needed/assigned.

8. Must possess an understanding of confidentiality and integrity when dealing with student records.

Qualifications, Credentials, and Competencies

Minimum Qualifications:

1. Bachelor’s degree or 2-3 years administrative/customer service experience.

2. Experience with Microsoft Outlook, Word, and Excel.

3. Strong organizational skills.

4. Detail oriented.

5. Able to work in concert with a team.

6. Able to work independently.

7. Able to take feedback and direction well.

8. Excellent verbal and written communication skills.

9. Able to provide superb customer service to both faculty and students.

10. Able to reason, analyze information and events, and apply judgement in order to solve problems of both a routine and complex nature.

11. Understanding of confidentiality and integrity when dealing with student records.

Preferred Qualifications:

1. Experience with Canvas and Banner.

2. Experience with LiveText.

3. Strong technical competency.

4. Superior ability to prioritize tasks.

Time Type

Full time

Location

Hybrid

Pay Range

Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions. Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation structure.

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

$16.83 - $20.19

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.