INACTIVE

Full-Time

Customer Service Representative

Posted on 4/11/2024

Xylem

5,001-10,000 employees

Advanced water technology and solutions provider

Hardware

Industrial & Manufacturing

Compensation Overview

$22Hourly

+ Medical + Dental + Vision + 401(k) with company contribution + paid time off + paid parental leave + tuition reimbursement

Junior, Mid, Senior

Yellow Springs, OH, USA

Required Skills

Communications

Customer Service

Oracle

Excel/Numbers/Sheets

Requirements

High school diploma or GED equivalent
Experience in fast paced global customer service environment
Strong oral and written communication skills
Knowledge of basic accounting principles such as debits and credits
Strong computer skills especially Outlook, Microsoft Excel and Word
Typing rate of 40-45 wpm
Ability to troubleshoot and resolve customer problems

Responsibilities

Provide service and support to customer and Xylem locations globally
Enter, maintain and acknowledge customer orders in Oracle system
Process return authorizations and credits
Coordinate and respond to customer requests for information involving other internal departments
Assume other activities, projects and responsibilities as requested
Answer phone calls and e-mails working to meet agreed upon customer service levels and time frames
Work with planning & scheduling departments to determine delivery dates

Description

We’re Hiring for a Customer Service Representative!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc.is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program,Xylem Watermark!

THE ROLE:TheCustomer Service Representativewill be responsible for providing service and support to customers and global Xylem locations. In this role, the individual will also maintain strong relationships with company dealers, salespeople, and selling partners. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Provide service and support to customer and Xylem locations globally.
Enter, maintain and acknowledge customer orders in Oracle system.
Process return authorizations and credits.
Coordinate and respond to customer requests for information involving other internal departments such as accounting, shipping, planning/scheduling and technical support when necessary.
Assume other activities, projects and responsibilities as requested.
Answer phone calls and e-mails working to meet agreed upon customer service levels and time frames.
Work with planning & scheduling departments to determine delivery dates.

QUALIFICATIONS:

High school diploma or GED equivalent
Experience in fast paced global customer service environment.
Strong oral and written communication skills
Knowledge of basic accounting principles such as debits and credits
Strong computer skills especially Outlook, Microsoft Excel and Word.
Typing rate of 40-45 wpm. 50% of time spent keyboarding.
High accuracy level required.
Ability to troubleshoot and resolve customer problems such as shipment errors or account reconciliation questions

The estimated base salary range for this position is $22.00 per hour.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Xylem

View

Website

View Company Profile

Xylem specializes in advanced water technologies and solutions, integrating digital technology and analytics to improve water and wastewater management, conservation, and reuse. The company offers a range of products such as water meters, pumps, and controllers to support sustainable water solutions.

Company Stage

Seed

Total Funding

$10.2M

Headquarters

Washington, District of Columbia

Founded

2011

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 1%

2 year growth

↑ 24%

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

INACTIVE