Business Process Director

About Highnote 

Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability.

We’ve raised $145M+ and have grown our team to 125+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states. 

Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.

We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen. 

Job Description

We are seeking a Business Process Director to design, document, and implement operational processes for the acquiring side of our business. This role involves deep collaboration with product management, engineering, and operations teams to optimize payment flows, enhance fraud detection, and ensure compliance with industry standards. The ideal candidate will bring extensive knowledge of acquiring operations, tools like Stripe or Adyen, and experience in prioritizing and managing delivery of complex projects.

What you’ll be doing

• Develop and document end-to-end acquiring business processes, including onboarding, settlement, reconciliation, and chargeback management.
• Create scalable workflows for merchant support, payment routing, and gateway integrations.
• Define and implement KPIs to monitor the effectiveness of acquiring operations.
• Identify automation opportunities to optimize payment operations and reduce manual interventions.
• Design processes for fraud detection, chargeback prevention, and merchant risk assessment. Leverage tools like Feedzai, Kount, or Riskified to implement fraud management solutions.
• Partner with product management to align acquiring operations with product roadmaps. 
• Manage the end-to-end delivery of acquiring-related projects, ensuring alignment with business objectives and timelines.  

Qualifications

• Proven experience in designing and implementing acquiring operations for payment processors or gateways.
• Extensive knowledge of acquiring tools and platforms such as Stripe, Adyen, or similar.
• Demonstrated success in fraud prevention, merchant risk management, and compliance with KYC/KYB standards.
• 10+ years of experience in business process design, with a focus on payments or financial technology.
• Strong project management skills, with experience managing cross-functional teams.
• Familiarity with acquiring platforms and tools, including payment gateways and fraud prevention systems. 
• Proficiency with process design tools like Visio, Lucidchart, or similar. 

Why Highnote?

• We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization. 
• We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees. 
• We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity. 
• We’re backed by Oak HC/FT, Costanoa Ventures, Adams Street Partners, Westcap, and Pinegrove Venture Partners. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).

Highnote benefits

• Flexible Paid Time Off 
• 100% healthcare coverage + 75% coverage for dependents
• 401k program
• Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
• Equity in Highnote
• Stipend to build out your home office; internet and phone reimbursement
• At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $180,000-$220,000. 

Please note that positions located in San Francisco are hybrid and include core working days of Tuesday, Wednesday, Thursday in office.  We provide flexible work options based on distance from our downtown SF office. Highnote believes in the power of face-to-face, personal connection. As a result, we prioritize in-person candidates. 

Highnote is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people from all backgrounds and identities to apply. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other characteristics protected by US federal state or local laws, or the laws of the country or jurisdiction where you work. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e.: she/her, he/him, they/them, etc).