Director Operational Analytics and Delivery

Career Category

Clinical Development

Job Description

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

At Amgen, data, analytics and digital capabilities are increasingly central to how we operate, make decisions and deliver medicines to patients.

A successful candidate for the Director, Operational Analytics Delivery role will combine strong analytics and technology expertise with exceptional operational leadership to manage a large portfolio of analytics products, establish delivery guidelines, translate complex operational data into meaningful business outcomes, develop talent, and shape our analytics strategy.

What you will do

Let’s do this. Let’s change the world. At Amgen, data, analytics and digital capabilities are increasingly central to how we operate, make decisions and deliver medicines to patients.

A successful candidate for the Director, Operational Analytics Delivery role will combine strong analytics and technology expertise with exceptional operational leadership to manage a large portfolio of analytics products, establish delivery guidelines, translate complex operational data into meaningful business outcomes, develop talent, and shape our analytics strategy.

This vital role will build and lead in India a high-performing clinical trial analytics capability that delivers trusted, scalable, and actionable analytics solutions for Amgen’s Global Development Operations organization.

The role will be responsible for establishing an effective delivery model in India, including developing analytics talent and capabilities, translating business priorities into an integrated analytics delivery portfolio, and ensuring high-quality execution across data, reporting, visualization, advanced analytics, and decision support solutions. The role will work closely with senior and functional leaders to shape Amgen’s long-term analytics strategy and delivery.

Key Responsibilities

Lead Operational Analytics Delivery

• Establish and lead the India-based Operational Analytics Delivery organization, including the operating model, governance and disciplines, and ways of working.
• Build capabilities across analytics engineering, business intelligence, product management, data science, and analytics delivery.
• Translate strategic business goals into clear product roadmaps and delivery and resource plans, with managing demand through prioritization mechanisms.
• Own the end-to-end delivery of the Operational Analytics Delivery products and solutions supporting global Operations, ensuring products and solutions are delivered with quality, speed, and scalability.
• Resolve organizational roadblocks and escalate risks appropriately to maintain delivery.
• Enable transparent portfolio reporting that covers Operational Analytics Delivery progress, risks, mitigations, and business impact / outcomes.

 Build a Product-Oriented Analytics Organization that Drives Business Value

• Shift and champion operational analytics delivery from one-time reports to reusable, scalable products for widespread use across Operations.
• Partner with business stakeholders to identify analytics opportunities, deliver clear business insights and actions, promote data-driven decision-making, and define analytics products’ adoption, business value, and performance measures.
• Identify opportunities to apply advanced analytics, automation, machine learning, and artificial intelligence to operational challenges.
• Drive common standards and sustainable support for analytics product development, testing, deployment, and lifecycle management.

Enable Delivery Excellence and Governance

• Establish and track delivery Key Performance Indicators (KPIs), service levels, quality measures, and business value metrics.
• Implement effective demand, capacity, and resource management practices.
• Ensure appropriate data governance, security, privacy, quality, and regulatory requirements are incorporated into analytics delivery.
• Oversee external partners and vendors where appropriate, including performance, quality, cost, and delivery against agreed outcomes.
• Drive continuous improvement in processes, tools, and organizational effectiveness. 

Develop Analytics Talent

• Recruit, develop, coach, and retain a high-performing analytics organization.
• Establish clear roles, career paths, development opportunities, and succession plans.
• Create a culture characterized by accountability, curiosity, continuous improvement, collaboration, and commitment to serving patients.
• Build strong global connections to ensure Operational Analytics Delivery operates as an integrated global capability.

Be a Trusted Analytics Parter to Global Leadership

• Serve as a senior partner to Operations leaders and functional stakeholders globally.
• Build trusted relationships across Operations, Technology, Data & Artificial Intelligence, and other enterprise functions.
• Influence strategic business priorities and investment decisions through clear articulation of business value, trade-offs, and delivery considerations.
• Represent Operational Analytics Delivery in relevant leadership and governance forums.
• Communicate complex analytics and analytics products topics clearly and effectively to both technical and non-technical senior leaders.

What we expect of you

We all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

Basic Qualifications

• Doctorate degree, master’s degree or bachelor’s degree with 17+ years of clinical development, clinical data management, OR Master's degree and 8 years of analytics, technology, data, or related experience
• AND 4 years of experience directly managing people and / or leadership experience leading teams, programs, or significant portfolios with directing resource allocation.

Preferred Qualifications

• Significant experience leading analytics, data, digital, or technology delivery organizations in a complex global enterprise.
• Experience within biopharmaceuticals and life sciences industry.
• Strong understanding of operational analytics across areas such as manufacturing, supply chain, quality, engineering, process development, and / or operational excellence.
• Experience building and scaling analytics teams in India supporting global stakeholders.
• Strong executive presence with demonstrated ability to influence senior leaders and navigate a global organization.
• Excellent communication, facilitation, negotiation, and problem-solving skills, with the ability to manage ambiguity, competing priorities, and complex organizational dependencies while maintaining a strong focus on delivery.
• Demonstrated success managing a portfolio of analytics products end-to-end, from demand through development, deployment, adoption, and lifecycle management.
• Strong knowledge of modern analytics architectures, product-oriented delivery models, data platforms, business intelligence, visualization technologies, and agile ways of working.
• Experience with advanced analytics, machine learning, artificial intelligence, and automation, and the ability to identify where these technologies can generate meaningful operational value.
• Demonstrated ability to define and use Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and business-value measures to manage performance
• Demonstrated strong financial and resource-management skills, including workforce planning, portfolio prioritization, and vendor management.
• Proven ability to recruit, develop and lead diverse, high-performing technical and analytical teams, with a demonstrated commitment to developing people, fostering inclusion, and building a collaborative global culture.

Leadership Profile

The ideal candidate will be a builder, operator, and analytics leader, bringing the strategic perspective expected of a director while maintaining a strong orientation toward delivery and measurable business outcomes.

• Serve patients - Connect analytics and operational improvements to Amgen's broader mission of serving patients.
• Think strategically - Connect Operations priorities to analytics capability and roadmap.
• Delivery predictably - Create operating mechanisms to turn priorities into quality outcomes.
• Build capability - Establish a strong India-based organization with deep technical, analytical, and business expertise.
• Lead globally - Operate effectively across geographies, functions, and organizational boundaries.
• Focus on value - Measure success through business outcomes, adoption, and impact
• Develop people - Create an environment where colleagues can contribute, grow, and build meaningful careers.

EQUAL OPPORTUNITY STATEMENT

• Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
• We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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