IT Asset Management Analyst

SAIC is seeking a IT Asset Management Specialist to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will be responsible for the IT Asset Management (ITAM) process to from asset procurement to asset disposition, as part of the enterprise-wide ITAM Programin accordance with DoW, USTC, Air Force policies and procedures.

Responsibilities:

• Manage and track IT procurements from beginning to end, which includes conducting market research, coordinating with financial departments, following up with vendors, tracking shipping dates and providing final reconciliation.

• Provide requirements refinement and procurement support to USTRANSCOM Service Portfolio, end-user devices, peripheral equipment, market research, budgetary quotes, and budget estimates.

• Provide Tactics, Techniques, and Procedures (TTP’s) for procurement management procedures, updated annually, to effectively share IT procurement management services.

• Experience using ELMS (Enterprise Logistics Management System), formally known as DPAS (Defense Property Accountability System) and tracking hardware life-cycle.

• Ensures equipment and software installed on USTC networks are licensed and obtains written permission from USTC Technical Point of Contact (TPOC) for any that do not have an available license.

• Tracks and manages licenses for systems, devices, applications, and software on network and compute infrastructure and production environments.

• Monitors and maintains the equipment license requirements/renewal data depository repository document that records and tracks all information pertinent to the lifecycle maintenance of the product (vendor name, software name and version, number of authorized users and/or devices covered, licensing fees, commencement, and expiration date, etc.).

• Provides early notification and coordination with the Section Manager and USTC TPOC and appropriate resource advisor of upcoming expirations of maintenance, warranty, or license agreements within 30, 60, 90, 120, 150, and 180 days.

• Delivers licenses for installation on devices and systems prior to license expiration.

• Tracks all endpoint devices and assets for inventory management including what is in use, where it is deployed or located, how it is configured, responsible individual, serial number (or other identifying information), bar tag, and inventory status.

• Assists service delivery team with completing Service Request tickets and deploying assets to end-users.

• Maintains up-to-date equipment inventory lists and system data. 

• Maintains all non-user-based IT equipment inventory, including network printers and VTC components in conference rooms.

• Performs lifecycle management duties as assigned including reporting and maintaining version currency, vendor/manufacturer maintenance, property receipt, inventory control, equipment staging and distribution, warranty repair coordination, erasure and cleansing, and transfer or destruction of hardware assets.

• Assist in identifying workflows suitable for digital modernization and safe integration with approved enterprise tools and data environments.

• Draft, analyze, and coordinate staff actions, briefings, technical white papers, and executive summaries to support mission objectives

• Warehouse Support as required

• Produce Weekly Activity Report

This position is for Monday through Friday, normal business hours.

Required Qualifications: 

• BA/BS 10+ years of experience

• DoD Secret clearance 

• ITIL 4 Foundations certification

• Experience with query based reporting tool

• Speaks and writes fluent, grammatically correct English

• Experience with MS Office to include Word, PowerPoint, Visio, Project and Excel

• Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment

• Strong oral and written communication skills across all levels

• Self- starter and problem solver

• Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility

• Ability to become familiar with basic project management approaches, tools and phases of the project lifecycle.
• Technical writing and documentation skills.
• Configuration and change management experience working directly with/for a Government customer.

Desired Qualifications: 

• MA/MS

• Knowledge of and/or experience with software and hardware discovery tools

• Experience with ServiceNow Platform (Hardware and Software modules)

• ITIL 4 Managing Professional certification