Full-Time

Manager – Enterprise Change Management and Release

Posted on 4/30/2024

KUBRA

KUBRA

501-1,000 employees

Customer experience management for utilities

Data & Analytics
Government & Public Sector
Energy

Senior

Mississauga, ON, Canada

Required Skills
Management
Development Operations (DevOps)
Requirements
  • Bachelors/University degree in Computer Science or related field
  • ITIL Certification or Related Change and Release or General Management education
  • Six Sigma Certification is an asset
  • Significant experience in overseeing Change and Release / Deployment teams / practices
  • Demonstrated expertise in support leadership based on ITIL foundations with Enterprise Change Management
  • Proven and demonstrated track record in progressive and higher roles with a strong potential to progress in career into senior / executive organizational roles
  • Experience interfacing with clients and/or customers in a support capacity
  • Experience managing C-level and Client facing escalation situations
Responsibilities
  • Lead and manage the end-to-end delivery of complex and strategic change initiatives
  • Maintain and strengthen high-level relationships with key stakeholders
  • Develop and maintain the enterprise change and release strategy, framework, and standards
  • Establish and manage the change and release governance
  • Lead end-to-end delivery of change management and transformation
  • Strategically lead and enhance overall relationship with client teams and customers
  • Support the VP, IT Operations in the strategic definition and management of the Enterprise change management framework
  • Apply a structured methodology and lead change management activities
  • Guide a team of Release Analysts to streamline release management
  • Oversee the entire release management cycle
  • Work closely with Product Engineering and DevOps to improve software engineering processes
  • Manage Release meetings and coordinate the release package lifecycle

KUBRA provides a favorable workplace for those interested in customer experience management solutions, with a strong emphasis on servicing utility and government sectors. As a leading provider, the company's role in innovating billing, payment solutions, and outage communications is significant, impacting over 40% of U.S. households. Employees at KUBRA work on critical meter-to-cash processes and leverage advanced technological tools, contributing directly to improved customer management and service delivery in vital public sectors.

Company Stage

M&A

Total Funding

N/A

Headquarters

Mississauga, Canada

Founded

1992

Growth & Insights
Headcount

6 month growth

4%

1 year growth

24%

2 year growth

41%