Room Attendant

Job Description

Under the general guidance of the housekeeping management team, Room Attendant assists in maintaining the highest standards of cleanliness and upkeep in guest rooms and related areas. Ensure all guests receive high-quality, personalized service, contributing to an engaging and dynamic guest experience.

YOUR KEY RESPONSIBILITIES:

• Clean and service guest rooms, bathrooms, and related areas in accordance with hotel cleanliness and presentation standards during day and turn down service
• Re-sheet beds daily with fresh, wrinkle-free linen; dust all furniture; clean and sanitize bathrooms thoroughly; replenish guest supplies and stationery; and vacuum all floors.
• Replenish minibar stock and report consumption accurately
• Accurately record all serviced rooms on daily worksheets and report any rooms that cannot be serviced.
• Complete all assigned schedules, checklists, and inspection records accurately and within required timeframes.
• Ensure VIP amenities and gifts are replenished and presented daily.
• Dispose of waste and soiled linen safely and correctly, following hotel protocols.
• Maintain all housekeeping equipment in working order; report any faults or maintenance needs immediately.
• Handle guest complaints with professionalism, ensuring proper resolution and follow-up, and escalate when necessary
• Adhere to hotel key control procedures and maintain accountability for assigned keys.
• Follow the hotel's lost property procedures for any guest items found.

Qualifications

• One to two years of experience in a similar housekeeping role, preferably in an upscale or lifestyle brand hotel.
• Warm, friendly, and approachable with a positive attitude.
• Ability to multitask and remain detail-oriented in a fast-paced, dynamic environment.
• Strong interpersonal skills with the ability to maintain positive and productive working relationships across departments.
• Capable of working independently while contributing to a team-oriented atmosphere.

What's in it for you...

• The opportunity to launch Delano London and help shape the guest experience from day one.
• Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand, offering plenty of opportunity for learning & development
• This role will attract a share of the hotel's service charge
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• Excellent discounts off hotels across the world through the extensive Ennismore and Accor portfolios
• Referral bonus for successful new team member recommendations
• Monthly team recognition, regular team events and biannual team parties

Additional Information

Why Delano London?

Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.

Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.