HR Operations Specialist
Dopay
HR Operations Specialist
Dopay
B2B payroll and cashless payments platform
Dopay · Cairo, Egypt · Full-time · Posted 2026-09-08
Workplace: on_site
Department: People & Culture
About dopay:
dopay is a fast-growing fintech company, revolutionizing payroll and financial inclusion across Egypt. We have quadrupled our cardholders over the past year, now serving tens of thousands of employees and hundreds of business clients. Our mission is to move cash-based workers into the digital financial system, empowering them to achieve financial independence.
Role Overview:
HR Operations Specialist plays a critical role in supporting various human resources functions within the organization. This role involves managing day-to-day HR operations, handling employee inquiries, administering HRIS systems, and ensuring compliance with policies and procedures. The HR Operations Specialist works closely with, managers, employees, and external vendors to deliver efficient and effective HR services.
Key Responsibilities:
1-HR Administration:
- Process employee lifecycle transactions, including new hires, promotions, transfers, and terminations.
- Maintain accurate employee records and ensure data integrity in HRIS systems.
- Prepare and distribute HR-related documents, such as contracts, and employment verification letters.
- Assist with benefits administration, including enrolment, changes, and inquiries.
- Handle employee inquiries and provide timely and accurate responses or escalate issues as needed.
- Handle Addition / deletions medical cards.
- Handle Social insurance forms with Social Insurance authority.
2. HRIS Management:
- Serve as a subject matter expert for HRIS systems .
- Generate reports and analyze HR data to support decision-making and compliance requirements.
3. Compliance and Policy Adherence:
- Maintain knowledge of HR policies, procedures, and best practices and ensure consistent application across the organization.
- Assist with audits and investigations related to HR matters and ensure documentation and records are in compliance with legal requirements.
4. Employee Relations Support:
- Provide guidance and support to managers and employees on HR policies, procedures, and practices.
- Maintain confidentiality and handle sensitive information with discretion and professionalism.
- Handling the contract Renewal & probation .
- Responsible for the attendance and leave management.
- 2+ years of experience in HR Administration
- Bachelor’s degree .
- Strong problem-solving skills
- Experience in data input
- Familiarity with HRIS software
- Excellent interpersonal skills and the ability to work within a team
Why Join dopay?
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Dopay is a fintech platform that helps businesses in Egypt manage payroll and other payments to employees and vendors via a cashless system. The platform handles payroll processing for companies, including workers who do not have bank accounts. Features include next-day card delivery for new employees and a mobile app that lets businesses manage accounts and payroll anywhere. For employees, Dopay issues a card linked through a Mastercard partnership that lets them access wages 24/7 at ATMs and make purchases online, promoting financial inclusion. The service is sold on a B2B model, charging fees to the companies using its payroll services, and it has regulatory approval from the Central Bank of Egypt. Dopay differentiates itself by targeting the unbanked segment in Egypt, offering fast card delivery, and leveraging Mastercard for card-based wage access. The goal is to make payroll fast, secure, and accessible while bringing more people into the cashless economy.
Explore more opportunities at Dopay