Front Office Coordinator

General Overview

Entry Level Front Office role at Alexander Dental | St. Augustine, FL

Are you the kind of person who can make someone's day simply by making them feel welcome?

At Alexander Dental in St. Augustine, we believe a great patient experience begins before patients ever sit in the dental chair. We are a family- and veteran-owned dental practice known for personalized care, a modern office, and a team committed to exceptional service. The practice provides general and family dentistry, cosmetic dentistry, implants, and oral surgery.

We're looking for a Front Office / Patient Check-In Coordinator who is cheerful, organized, detail-oriented, and genuinely enjoys connecting with people.

This is a great opportunity for someone who wants to start or grow a career in dentistry. Dental experience is preferred, but we're also looking for the right personality: someone who is self-motivated, comfortable learning, willing to ask questions, and excited to become part of a supportive team.

Even better, this opportunity is available because a current team member is growing into a new position within the practice. We love seeing our people learn, develop, and take the next step in their careers.

What We'll Offer You

• $17-$20/hour, based on experience
• Full benefit package like medical, vision and 401K
• A supportive, team-oriented and fun work environment
• Hands-on experience in a busy, patient-focused dental environment
• The opportunity to make a meaningful first impression for every patient who walks through our doors

Schedule

• Monday-Friday: 6:30 a.m.-1:00 p.m. with a 60-minute lunch
• Rotating Saturdays, every other week: 7:30 a.m.-2:00 p.m., no lunch
• Approximately 27.5 hours per week before the rotating Saturday schedule

We're looking for someone who can reliably support this schedule, while recognizing that flexibility and work-life balance matter.

Responsibilities

As our Front Office Coordinator, you will:

• Welcome and check in patients with warmth and professionalism
• Answer incoming phone calls and communicate confidently and professionally with patients
• Communicate with patients by phone and text, using excellent spelling, grammar, and attention to detail
• Assist patients with general questions, including questions related to insurance and benefits
• Maintain accurate patient information and documentation
• Help keep the front office organized and running smoothly
• Partner closely with the clinical and front-office teams to support an efficient patient experience
• Learn practice systems, processes, and dental terminology
• Ask questions, seek feedback, and continue building your knowledge of the dental field
• Bring a positive, helpful, team-first approach to each day
• Perform additional responsibilities as needed by the practice

Qualifications

Required Qualifications: 

• Proven experience talking with people and making them comfortable
• Strong verbal communication skills and confidence speaking with patients on the phone
• Strong written communication skills, including good grammar and spelling for patient text communication
• Detail-oriented and organized
• Self-motivated and comfortable taking initiative
• Cheerful, welcoming, and people-focused approach
• Comfortable learning new information, asking questions, and receiving feedback
• Ability to work effectively in a busy, team-oriented environment
• High school diploma or GED

Preferred Qualifications

• Previous reception, customer service, or front-office experience
• Previous experience in a dental or healthcare environment
• Familiarity with dental insurance and patient benefits

Apply today and learn how you would be a great fit for our amazing dental team!

Our commitment to inclusion is woven into the core of who we are. We believe that we are strongest when we embrace the voices of our team members, patients, partners, and the communities we serve.

We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other class protected by federal, state, and local laws.