Lead Interpreter

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

Interpreter Services

Job Summary:

Provide medical interpretation for Limited English Proficient families program management for Interpreter Services programs, including acting as lead provider of resources, education and instruction on how to access and use all available language services to serve Limited English Proficient patients, and patients who are deaf, hard of hearing, blind or with low vision (including onsite interpreters, communication boards, written translations, and other communication aids/ methods as needed.

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Key Responsibilities:
• Serves as an interpreter for Limited English Proficient (LEP) patients and families, thus facilitating understanding in communication between people who are speaking different languages.
• Adheres to the NCIHC Standards of Practice for Interpreters in Health Care and National Code of Ethics for Interpreters in Healthcare and the IMIA Medical Interpreters Standards of Practice, Code of Ethics and Guide on Medical Interpreter Ethical Conduct.
• Interprets for patients and providers in the Clinics and Hospitals via onsite, the telephone or video remote interpreting (VRI).
• Advocates on behalf of the medical center and patient by carefully balancing the ethics of patient autonomy and impartiality with need for supporting patient care and well being by intervening to make suggestions to provider as appropriate regarding patient care, accessibility to services and other patient needs.
• Provides accurate and complete translation and /or proofreading assistance to staff translator and program coordinator as appropriate and requested.
• Understands the cultures associated with the languages he or she interprets, including biomedical culture.
• Contributes to the organization by actively participating in process improvement initiatives and shared decision making.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities:
• Language Translation (Advanced): Demonstrates the uppermost levels of expertise in language translation in challenging and complex situations. Displays the ability to transcend traditional ideas, rules, patterns, relationships, or the like, and to create meaningful new ideas, forms, methods, and interpretations. Often takes a lead role in highly pressurized situations when there is a need to achieve results. Consistently delivers translation results in a creative and imaginative manner while setting a standard for others.
• Patient Rights (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate patient rights in practical applications of moderate difficulty.
• Listening (Advanced): Demonstrates excellence in listening and often requested by others to summarize and interpret what transpired at meetings and during conversations. Demonstrates reflective listening by using phrases such as "Do I hear you saying....?? or "It sounds like...." Perseveres until all key points are explained. Always gives speakers the feeling of comfort and interest, focusing intently on the subject. Formulates responses and draws conclusions only after speakers are finished.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

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Core Accountabilities:

Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Certified Healthcare Interpreter (CHI) - Certification Commission for Healthcare Interpreters, Certified Medical Interpreter (CMI) - The National Board of Certification for Medical Interpreters

Work Experience:

Relevant Work Experience

Experience Level :

3 years

Education:

High School Diploma or GED

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.