All Accor

Global hotel management, franchising, loyalty program

Guest Experience Executive

Hotel Guest ServicesUpdated on Nov 11

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A minimum O-level qualification is required.
Excellent written and communication skills in English and the ability to communicate in a second language are required.
Good technical knowledge of Heart of House and Guest Services Operations is required.
Knowledge of supervisory functions, including staff rostering, room assignment, requisition orders, basic training, and coaching, is required.
Effective multitasking and time management skills are required.
Knowledge and experience in problem solving are required.
Knowledge of Opera (PMS) is required.
Strong interpersonal skills are required.
The ability to understand and address guest and colleague needs is required.
The ability to work well under pressure, analyze and resolve issues, and exercise good judgment is required.
The ability to prioritize and organize work assignments and delegate work effectively is required.
Self-motivation and initiative in a dynamic environment are required.
The ability to ensure the security and confidentiality of guest and hotel information is required.
Good computer and property management system skills are required.
The ability to embrace and respond to change effectively is required.

Responsibilities

Manage the guest journey from pre-arrival to post-departure.
Supervise and direct the Guest Experience Executive team to ensure personalized care for hotel guests throughout their stay.
Manage the Pullman Singapore Orchard guest experience through a seamless flow of processes.
Uphold the impression and perception of Pullman Singapore Orchard services, products, and colleagues.
Accommodate and anticipate guest needs and requests, creating memorable experiences through personalized service.
Work with all departments to ensure seamless service.
Train and motivate colleagues.
Create and maintain a cohesive environment for the team.
Focus on service with attention to detail and an approachable attitude.
Perform other duties as assigned.

Job Description

The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge, ensures that the highest level of hospitality, delivering F&B services, Concierge services and creating an experience throughout guest stay.

Primary Responsibilities

Manages the guest journey from pre-arrival to post-departure

Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay.
Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes.
Upholds a flawless impression and perception of Pullman Singapore Orchard services, products, and colleagues.
Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service.
Works with all departments to ensure seamless service.
Perform other duties as assigned.

Qualifications

Minimum ‘O’ level qualification
Excellent written and communication skills in English and ability to communicate in a second language
Good technical knowledge of Heart of House and Guest Services Operations
Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching
Effective multi-tasking and time management skills
Knowledge and experience in problem solving
Has knowledge of Opera (PMS)

Additional Information

Possess strong interpersonal skills.
Understand and addresses guests and/or colleagues needs.
Train and motivate colleagues.
Create and maintain a cohesive environment for the team.
Focus on service with an eye for detail and an approachable attitude.
Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
Prioritise and organize work assignments and delegates work effectively.
Self-motivated and show good initiative in a dynamic environment.
Ensure security and confidentiality of guest and hotel information.
Possess good computer and property management system skills
Embrace and responds to change effectively

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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