Unifi

Full-spectrum aviation services for carriers

Wheelchair Agent

Customer SupportConfirmed live in the last 24 hours

Full-timeHawaii, USANo salary listedIn-person

About the Job

Requirements

Must be flexible to work a variety of shifts, including nights, weekends, holidays, and overtime.
Must be able to regularly lift, carry, push, pull, and move items weighing 70 pounds or more, and repetitively lift 40 to 50 pounds onto raised surfaces.
Must be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
Must be at least 18 years of age.
Must be authorized to work in the United States as defined by the Immigration Reform Act of 1986.
Must complete ramp and SIDA training to obtain airport authority identification security.
Must have a smartphone and basic computer knowledge.

Responsibilities

Assist passengers through arrival and check-in processes, including passengers with special needs who require wheelchair assistance.
Provide wheelchair support using a computerized system; assist with boarding, baggage service, reservations, and related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist Ramp Service Agents to make wheelchairs, strollers, and gate-checked bags available for loading upon departure and deliver them to passengers upon arrival.
Operate equipment including the jetway, computer keyboards, and carrier-specific reservation and ticketing software.
Oversee customer-service issues related to wheelchair-bound customers.

**Shift schedule subject to change, based on airline flight schedule**

Responsibilities

Assist passengers with a smile and friendly face through arrival and check-in processes, including support for passengers with special needs such as passengers needing wheelchair assistance. 
Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems. 
Direct passengers through Customs, Immigration, and Quarantine. 
Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival. 
Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software. 
Oversee all customer services issues related to wheelchair-bound customers.

Qualifications 

Have the flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime. 
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.  
Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.  
Must be at least 18 years of age. 
Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986. 
Must complete ramp and SIDA training to obtain airport authority identification security. 
Must have a smart phone and have minimal computer knowledge

Benefits

Flight Benefits - exclusive travel privileges for yourself and your family
Competitive pay with daily access to earned wages
Paid holidays
Unpaid time off
Comprehensive Medical, Dental, and Vision Insurance
401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employees
Exclusive Discounts and Additional Wellness programs

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

About the Company

Unifi

Full-spectrum aviation services for carriers

Unifi provides a broad set of aviation services for airports and airlines, covering everything from arrival to departure, including ramp and passenger handling, cabin and cargo services, operations and load control, aircraft and ground support equipment maintenance, crew transportation, security, wheelchair and skycap services, and flight-control consulting. It works by delivering these services on-site at airports as a single, coordinated package, with teams and equipment tailored to each airport’s needs to support flights from planning to departure. It differentiates itself by offering an end-to-end suite of capabilities in one provider, enabling centralized management of diverse services for a smoother operation. Its goal is to help customers succeed in the competitive air travel industry by providing consistently high-quality services that give them an operational edge.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Atlanta, GA
Founded: 1997

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