Senior Cloud Engineer

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

• To work #bettertogether, we operate with a hybrid working model. In the Vancouver office, we gather in our office three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.

The Senior Cloud Engineer works with software engineers to automate and accelerate the testing, release, and deployment of applications into a runtime environment quickly and reliably. The Senior Cloud Engineer will have a background in software engineering, cloud architecture, and full-stack implementations.  The successful candidate will have a strong background programming in a high-level language such as JavaScript, Go, Python, Java, C# or other comparable language. Considerable experience scripting and automating the installation, configuration, and provisioning of resources in a multi-cloud environment.  

 The Senior Cloud Engineer will be responsible for mentoring and teaching existing team members. As such, the ideal candidate must have experience clearly explaining solutions to complex problems and demonstrate the ability to lead and impart knowledge effectively to engineers that span a wide spectrum of experience. The Engineer will need to take ownership of guiding the overall cloud strategy of our organization.  

  Qualifications:   

• Bachelor’s degree in computer science, computer engineering or related study.  
• Excellent programming skills and a profound technical understanding of different application architectures.  

• 7 + years of experience in designing, analyzing, and troubleshooting large-scale, distributed applications in a multi-cloud environment.  
• 7 + years scripting experience in Python or Go  
• 7 + years’ experience with Kubernetes, Docker, and various strategies for deploying clusters through automation.    
• 7 + years extensive experience with automation tools including Terraform, Pulumi, ARM templates, or similar IaC tooling.  
• 7 + years’ experience with observability toolsets (Prometheus, Grafana, D atadog, etc.)  

• 7 + years’ experience leading/ actively participating in architectural design discussions with software engineering teams.    
• 7 + years building out CI / CD pipelines in Gitlab, Circle CI, Github or similar technologies.  
• 7 + years’ experience teaching and mentoring senior and junior level engineering associates on best practices related to software engineering principles and technologies.   
• Expertise in cloud technologies such as AWS, Azure, or Google Cloud Platform.  
• Strong understanding of network architecture and security.  

• Excellent communication and collaboration skills.  
• Ability to work independently and as part of a team.  

Key Responsibilities:  

• Design, implement, and maintain scalable Microsoft Azure-based Cloud Platform infrastructure solutions with trending technology such as Terraform, K8s to support PG Forsta’s application and services
• Develop and implement automation scripts for deploying and managing cloud resources.  
• Work closely with software development teams to integrate cloud-based infrastructure solutions into their applications.  
• Monitor and optimize the performance of platform and infrastructure to ensure maximum uptime and availability.  
• Stay up to date with emerging cloud technologies and recommend new solutions as needed.  

• Collaborate with other engineers and stakeholders to identify and resolve technical issues.  
• Ensure compliance with security and regulatory requirements for all cloud-based solutions.  
• Mentor and provide guidance to junior platform engineers.  
• Lead complex design discussions and cloud architectural decisions.  
• Guide and design PG Forsta’s technical vision for cloud architecture.  

• Lead multi-cloud strategy and be able to lead diverse Cloud Platform Engineering teams.  
• Be able to programmatically automate complex manual workloads and provisioning.  

  What You’ll Contribute:  

• You will bring a proven track record of building high quality and highly automated solutions built to enable our product and engineering organization to innovate at the speed of business.   
• You will create a strategy with a coherent plan to help build out our DevOps center of excellence.  
• You will need to be a ninja when it comes to releases and roll outs for applications and services and be available and ready to help development teams meet critical dates for go-live.  
• You will need to be ready and available to help junior DevOps engineers with best practices.  
• You will be required to write production quality code in GO or Python .  

• You will make objective, data driven technology decisions by building prototypes or Proof of Concept solutions.  
• You will need to be cloud obsessed, sifting through different and newer cloud services offered and implementing cost and performance optimized architecture.  
• You will need to architect solutions to transform on - prem apps to cloud workloads.  
• You will lead by examples to instill quality-first mindset for product and engineering teams.  
• You will manage communication with various stakeholders and executive leadership to ensure alignment.  

• You will need to be available during on-call rotation and be able to think and problem - solve issues that are present in production during on-call.  
• You need to think strategically about how to solve root problems in a scalable and repeatable way to help improve product engineering globally.  
• You need to gather feedback from key stakeholders.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $109,000 to $200,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/