Facility Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facility Ambassador-JLL

What this job involves:

As a Facility Ambassador at JLL, you'll serve as the vital connection point between our clients, their employees, and the exceptional workplace experience we deliver every day. This full-time, on-site role places you at the center of operations where you'll manage everything from event coordination and vendor relationships to work order ticketing and emergency response. You'll be the go-to problem solver who anticipates needs, responds with professionalism, and ensures every detail aligns with service level agreements and client expectations. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you partner with facility management teams, engineering staff, and service providers to create seamless operations. Through routine site assessments, proactive relationship management, and creative solutions to unique challenges, you'll directly impact the comfort and satisfaction of everyone who walks through the door. We believe the most effective teams are built when everyone is empowered to thrive, and this role offers the perfect foundation to develop your skills across hospitality, facilities management, and client service while contributing to meaningful improvements in workplace performance and employee experience.

What your day-to-day will look like:

• Act as the primary point of contact for all employee inquiries, issues, and feedback related to workplace services, managing tickets through the CMMS system from creation through resolution

• Conduct regular site walkthroughs to ensure the office environment remains clean, organized, aesthetically pleasing, and compliant with service level agreements and safety standards

• Plan, coordinate, and execute events, meetings, and conference room setups while managing all associated logistics, catering, and equipment needs

• Manage third-party vendor performance including coordinating service delivery, tracking work order completion, validating invoices, and communicating unresolved items to appropriate stakeholders

• Support the Facility Management and Engineering teams with budgetary requests, financial analysis, purchasing, and tactical planning to achieve cost savings targets and performance goals

• Provide reception support, manage building access passes, coordinate mail and courier services, and maintain office supplies while serving as the onsite emergency point of contact

• Collect, analyze, and report data to ensure alignment with client goals, monitor key performance indicators, and identify opportunities for continuous process improvement

Required qualifications:

• High school diploma or equivalent certification

• 2+ years of relevant experience in hospitality, vendor management, facility management, property management, or event coordination

• Proven track record in event planning and execution with strong organizational and process management skills

• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook

• Exceptional customer service skills with professional communication abilities and genuine passion for creating positive hospitality experiences

• Demonstrated ability to exercise sound judgment across diverse situations while working collaboratively with internal teams and external partners

• Strong time management and prioritization capabilities with proven success managing multiple priorities in fast-paced environments

Preferred qualifications:

• Experience with computerized maintenance management systems (CMMS) for work order ticketing and tracking

• Background working with service level agreements, key performance indicators, and client satisfaction measurement systems

• Familiarity with facility operations including janitorial services, food service, conference room technology, and building maintenance coordination

• Knowledge of financial reporting, invoice validation, and budget management processes within facilities or property management contexts

• Experience supporting compliance with safety regulations, hazard assessments, and local ordinances and codes

Location: San Francisco,CA

Schedule: M-F 8am-5pm

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

59,400.00 – 70,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.