JobTarget

Builds recruitment advertising and candidate software

Customer Support Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeStamford, CT, USANo salary listed

About the Job

Requirements

A Bachelor's degree or equivalent.
One to two years of proven experience supporting client success.
Excellent written and verbal communication skills.
Ability to address complaints and issues with effective solutions and a positive attitude.
Passion for providing exceptional customer service.
Excellent time-management and prioritization skills.
Familiarity with a customer relationship management system.

Responsibilities

Manage inbound customer communications by answering incoming calls and emails to address customer questions, requests, and issues.
Advise customers on how to successfully leverage the product or service based on their unique needs.
Maintain working product knowledge and act as a product expert to ensure information given to customers is accurate, up-to-date, and strategic.
Record customer interactions in the internal customer relationship management system for cross-functional awareness and relationship development.

JobTarget is looking for a customer service representative to join our team in our Stamford office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

Bachelor’s degree or equivalent
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system

About JobTarget:

JobTarget is a Recruiting organization dedicated to On-Boarding the best talent.

Our employees enjoy a work culture that promotes inclusion and risk-taking.

JobTarget benefits include Health Benefits, Dental, Paid leave, and vision.

Employees can also expect casual dress code. 1 in-office meeting a month.

About the Company

JobTarget

Builds recruitment advertising and candidate software

JobTarget develops recruitment software and advertising services for employers seeking candidates for their own open positions. Its platform distributes job advertisements across online hiring sites and helps customers manage applicant information, communication and campaign results. Employers also use its tools to build career pages, prepare job descriptions and document outreach for hiring compliance. Customers pay for the advertising and services they use, and retain control of interviewing applicants and making employment decisions after receiving applications. Founded in 2001, the independent private company is headquartered in Stamford, Connecticut.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Stamford, CT
Founded: 2001

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