Community Services Program Coordinator - Austin Equity and Inclusion, Equity Division

About This Position

The Community Services Program Coordinator, housed within Austin Equity and Inclusion’s Equity Division, will serve as a liaison between the Equity Division and community partners, including grassroots community organizations and cross-sector agencies. The position will be responsible for developing and managing cross-sector partnerships, securing external resources to support community initiatives, designing and implementing community-responsive programs, and evaluating program effectiveness and impact.

Job Description:

Coordinator, Community Services Program

Purpose: 

Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs.

Duties, Functions and Responsibilities: 

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads initiatives related to community services and outreach.

• Serves as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.

• Works collaboratively with internal & external stakeholders to promote/improve services and to engage the community based on changing needs.

• Arranges for staff development and training opportunities related to the services.

• Assists in the development of short- and long-range plans.

• Assists in the formulation of City policies and operating procedures.

• Identifies, collects, and conducts research to complete data analysis; compiles data/information; writes/presents informational reports that summarize findings; and makes recommendations.

• Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.

• Researches and identifies new/renewal grant opportunities and completes/submits grant applications.

• Reviews legislation, regulations, and policies to determine impact.

Responsibilities - Supervisor and/or Leadership Exercised: 

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities: 

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Local, State, and Federal resources and categorical programs.

• Knowledge of community resources available and how to use them effectively.

• Knowledge of research techniques.

• Knowledge of laws and regulations pertaining to grants and contracts administration.

• Knowledge of grants and contract administration and principals.

• Skill in determining needs and gathering, analyzing, and presenting data to provide accurate information for management use.

• Skill in oral and written communication.

• Skill in handling multiple tasks and prioritizing.

• Skill in using computers and related software applications.

• Ability to work with frequent interruptions and changes in priorities.

• Ability to work well with individuals from a variety of backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.

• Ability to train others.

• Ability to quickly recognize and analyze irregular events.

• Ability to establish and maintain effective communication and working relationships with City employees and the public.

Minimum Qualifications: 

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus two (2) years of experience in a field related to the job.

• Experience may substitute for education up to four (4) years.

Licenses and Certifications Required: 

None.

Preferred Qualifications:

• Experience in developing and managing partnerships involving organizations from multiple sectors

• Experience working directly with community-based organizations and diverse communities

• Experience developing or managing community-focused programs from initial concept through implementation and evaluation

Notes to Candidate:

Position Summary:

The Community Services Program Coordinator, housed within Austin Equity and Inclusion’s Equity Division, will serve as a liaison between the Equity Division and community partners, including grassroots community organizations and cross-sector agencies. The position will be responsible for developing and managing cross-sector partnerships, securing external resources to support community initiatives, designing and implementing community-responsive programs, and evaluating program effectiveness and impact. Essential duties of the role include, but are not limited to:

• Identifying, cultivating, and maintaining strategic partnerships with community-based organizations, nonprofit organizations, educational institutions, businesses, philanthropic organizations, government agencies, and other stakeholders.

• Developing partnerships that expand the City’s capacity to address identified community priorities and improve outcomes for residents.

• Conduct stakeholder mapping and environmental scans to identify potential partners, existing community assets, service gaps, and opportunities for collaboration.

• Convening and facilitating meetings, working groups, community discussions, and collaborative planning sessions involving internal and external stakeholders.

• Establishing clear partnership objectives, roles, responsibilities, deliverables, and measures of success.

• Developing and maintaining systems for tracking partnerships, commitments, activities, outcomes, and opportunities for continued collaboration.

• Representing the Equity Division at community meetings, partner meetings, interdepartmental initiatives, and other public-facing engagements.

• Building relationships grounded in transparency, reciprocity, accountability, and respect for community knowledge and expertise.

Strong candidates will demonstrate the following:

• Critical analysis of systems through an equity framework

• Commitment to inclusive, accessible, and community-responsive public service.

• Strong organizational skills and ability to meet deadlines

• Strong written communication skills, including the ability to develop proposals, reports, executive summaries, presentations, and community-facing materials

• Strong facilitation and verbal communication skills

• Ability to navigate competing priorities and perspectives while maintaining productive stakeholder relationships

• Knowledge of community engagement, community development, public-sector programs, or related fields

• Strong understanding of cross-sector collaboration and the respective roles of government, nonprofit, private-sector, educational, philanthropic, and community organizations

• Demonstrated ability to develop and sustain productive relationships with diverse stakeholders

• Strong program and project management capabilities, including the ability to move initiatives from concept through implementation and evaluation

• Knowledge of program evaluation, performance measurement, and continuous-improvement methodologies

• Experience collecting and analyzing quantitative and qualitative data

• Ability to work independently, exercise sound judgement, and take ownership of complex initiatives

• Ability to manage multiple projects, deadlines, partnerships, and deliverables simultaneously

About the Department:

This role is housed within Austin Equity and Inclusion – Equity Division. The Equity Division provides leadership, guidance, and insight on equity to improve the quality of life for all Austinites. We strive to achieve the vision of making Austin the most livable city in the nation for all while building and sustaining a culture of equity across the city.

Austin Equity and Inclusion (AEI) has 3 divisions within its office: Human Rights Division, Equity Division and Civil Rights division. The mission of Austin Equity and Inclusion is to transform systems to increase access, remove barriers to opportunity, address discrimination, and foster a community where all identities are respected.  AEI ensures full compliance with applicable state and federal mandates, including local city ordinances, the Americans with Disabilities Act (ADA), and Title VI of the Civil Rights Act of 1964. AEI also oversees racial equity work, immigrant affairs, veterans, fair housing, equal employment, fair chance hiring, ADA-title II, Title VI, public accommodation, CROWN Act and tenants’ right to organize.

When completing the City of Austin employment application:

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history.

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.

• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates.

• A résumé is required but will not substitute for a complete employment application. Please include contact information from previous employers.

• A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.

Benefits:

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Salary: $60,030 to $74,140 annually

Location: 1050 East 11th Street, Suite 200, Austin, TX 78702

Hours: Monday – Friday, 8:00am to 5:00pm

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

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JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.