Rapyuta Robotics

Operations Manager

Customer SuccessConfirmed live in the last 24 hours

Full-timeKoto City, Tokyo, JapanNo salary listedIn-person

About the Job

Requirements

At least 3 years of experience in operations management, customer success, or consulting in one or more of logistics, warehouse automation, factory automation, material handling, or robotics; or in DX/ICT-related software, hardware, networks, system development, maintenance, or operations.
Ability to coordinate internal and external stakeholders and calmly resolve complex customer issues and escalations through negotiation and sound judgment.
Native or advanced business-level Japanese equivalent to JLPT N1, sufficient for negotiations with corporate customers.

Responsibilities

Manage the field engineering team and external partners.
Build and improve a 24/7 operations support structure.
Monitor customer-site key performance indicators and implement improvement measures.
Identify early signs of customer churn risk and respond proactively.
Provide regular reports to customer executives and on-site leaders, and align expectations.
Work with business analysts and data engineers on data analysis, dashboard use, and root-cause analysis.
Identify expansion and upsell opportunities based on operational data.
Develop an optimal resource strategy combining full-time employees and external partners.
Optimize costs while maintaining service-level agreements, and improve gross margin and profit and loss.
Manage handoffs from deployment to operations and make operational acceptance decisions following user acceptance testing.
Serve as the single point of contact for customers during the operations phase and establish a stable operating structure.

Desired Qualifications

English communication skills sufficient to collaborate with a multinational internal team.
Experience managing and negotiating with vendors, contractors, or external partner companies.
Technical background or knowledge of automation and warehouse management systems, including automated storage and retrieval systems, enterprise resource planning, warehouse management systems, and automated guided vehicles or autonomous mobile robots.
Experience managing a business unit's profit and loss or forecasting and actuals for a cost center.
ITIL or Project Management Professional certification.

Operation Manager

Rapyuta Robotics · Koto City, Japan · — · Posted 2026-02-16

Workplace: on_site

Department: Business

Description

ラピュタロボティクスについて:

私たちは、「Empathy（共感）」というコアバリューに基づき、「きつい」「汚い」「危険」な仕事を自動化し、人々がより知的で創造的な仕事にチャレンジできる社会を実現したいと考えています。世界でも最先端の制御技術および人工知能技術を活用した、ロボティクスプラットフォームやロボットソリューションの開発と、企業への導入・運用支援を行うことで、この社会の実現を目指しています。

これまでの資金調達額は100億円以上にのぼり、毎年右肩上がりの成長を続けています。30ヶ国以上から200名以上の多国籍メンバーが集まり、日本・インド・アメリカを拠点に事業を展開しています。

現在弊社では、ロボティクス革命のさらなる推進に向けて、熱い志と豊かな才能を持った仲間を募集しています。

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