Security Support Agent

Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Resilience & Corporate Functions Governance, Aviation, Internal Fraud, and Global Security. ESS helps keep our company growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.

This position has primary responsibility for providing a full-range of investigative and administrative support services to the international Security field offices. In addition, this position provides critical back-up support in the area of office management, as well as handles routine investigative case referrals and coordination of case information with local law enforcement and other agencies

• Relevant experience in law enforcement and/or investigative work

• Bachelor’s degree or equivalent. 

• Strong working knowledge of personal computers is required. Incumbents must possess a high level of proficiency with information systems, including the ability to access, query, retrieve, and analyse data. Strong word processing skills, data management capabilities, and proficiency in leveraging technology to support reporting and analysis are critical.

Employment eligibility to work with American Express in the UK  is required as the company will not pursue visa sponsorship for these positions.  

• Prepare and file, on a timely basis, necessary affidavits, statements of loss, subpoenas, court witness statements, and other required support documentation based on local country requirements

• Conduct reviews of received Subpoenas/Court Order from UK Law Enforcement and Competent Authorities and ensure the required material/documentation is collated and disseminated within the timeframes to be complied.

• Communicate with law enforcement when there are any discrepancies in court orders.

• Conduct pre-order enquiries received from UK Law Enforcement and Competent Authorities.

• Assist in the identification and resolution of targeted fraud problems and trends by review subpoenas/court order received from any potential development opportunities.

• Maintain a strong partner with internal key stakeholders, specifically the Global Legal Order Processing, Centre of Excellence, Anti Money Laundering, and Compliance teams.

• Support local GCO on civil legal orders.

• Enter subpoenas and court orders, including pre order into the SWORD system and complete necessary documentation.

• Conduct initial review of routine fraud related inquiries from law enforcement; gather media and support documentation.

• Review, interpret and package documentation for investigative staff.

• Conduct actual investigations of cases with low limits of fraud loss.

• Assist in the successful prosecution of individuals charged with committing crimes against American Express.

• Monitor open case activity to ensure Investigative staff presence at court appearances, etc.

• Provide investigative and administrative support to investigative staff

• Prepare a variety of monthly, quarterly and annual statistical reports. 

• Ensure prompt payment of invoices.

• Assist with budgetary planning and monitoring how resources are used.

• Identify counterfeit American Express products for law enforcement.