Network & Services Operations Representative

Project Role : Network & Svcs Operations Representative
Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Network and Services Operations Representative, a typical day involves configuring, integrating, and overseeing the entire life cycle of telecommunication network elements. This role includes managing associated configurations across both Fulfillment and Assurance processes. The position requires maintaining accurate back office system data records and providing essential support for customer activations and configuration modifications. The role demands continuous coordination to ensure smooth network operations and timely adjustments to meet evolving service requirements, contributing to overall network reliability and customer satisfaction.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to optimize network element configurations to enhance operational efficiency.
- Facilitate communication between cross-functional teams to ensure alignment on network service objectives.
- Mentor junior team members to support their professional growth and improve team capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong knowledge of telecommunication network elements and their configuration management.
- Experience in managing network life cycle processes including Fulfillment and Assurance.
- Ability to maintain and update back office system data records accurately.
- Skilled in supporting customer activations and handling configuration adjustments effectively.
- Familiarity with network operations tools and monitoring systems to ensure service continuity.
- Manage and troubleshoot network devices such as switches, routers, wireless access points, and Wireless LAN Controllers (WLC). Create, modify, and maintain VLAN configurations. Perform routing configuration and modifications. Implement and manage Policy-Based Routing (PBR). Configure, implement, and administer network devices, including switches, routers, access points, and WLCs. Implement network infrastructure for new office/internal locations, including passive and active networking. Provide network support for India and overseas locations. Manage backup and restoration of network device configurations. Administer Azure networking services, including Virtual Networks (VNets), VNet Peering, Site-to-Site VPN, ExpressRoute, Azure Load Balancer, Application Gateway, Azure Traffic Manager, Azure Front Door, Azure Firewall, and security policy/rule configuration. Manage and maintain F5 Load Balancer devices.
- Network Link Monitoring
- Vendor & ISP Management with AMC
- New Project Implementation
- Available 24* 7 for support. Managing and taking care of all client Head offices, corporate offices, regional offices and factories network related devices (Router, Switches, WLC, WAP, across India and abroad location.

Additional Information:
- The candidate should have minimum 5 years of experience in Network Infrastructures.
- This position is based at our Gurugram office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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