Vendor Management Technician

Department: Solid Waste Services DepartmentSalary: $25.00 - $35.13 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Vendor Management Technician will be responsible for performing technical work monitoring contracted solid waste collection services for the City of Charlotte. Work involves examining daily operations and performance of service providers responsible for cart management, the collecting, hauling, and disposal of curbside recyclables, multi-family garbage, recycling, and bulky waste and backdoor service request verification.

Assures compliance with contract documents to determine appropriate services levels are being met; writes detailed inspection and investigative reports outlining any deficiencies in service levels and appropriate corrective actions; recommends contract changes based on observable needs and ensures that all work is performed in accordance with the City’s Solid Waste ordinance.

Work involves considerable contact with the public, contractors, its employees and other government agencies. Duties are performed with considerable independence requiring reasonable initiative and judgment in interpreting contractor requirements and collection regulations to resolve service delivery problems with the solid waste contractor(s). The vendor management technicians act as the liaison between the contractor and customer. Work is performed under limited-to-general supervision.

MAJOR DUTIES AND RESPONSIBILITIES

• Monitors contract adherence to the performance of the contract duties using various tools including routes and collections made; prepares inspection and other reports; documents and reports deficiencies; communicates any observed or potential private contract service problems through scheduled or unscheduled briefings or reports to the contract administrator. 

• Verifies missing or damaged cart requests from residents.  Delivers new carts when missing carts are verified and communicates damaged carts to the contracted vendor.

• Makes routine site visits to the cart manufacturer or storage facility to inspect new carts prior to acceptance into inventory or service.  Reviews carts at the cart maintenance facility deemed retire/review and makes recommendations for future use or destruction of carts.

• Receives, responds, and resolves cart tickets in the Solid Waste Work and Asset Management system.

• Verifies and conducts onsite audits as required to assure compliance with backdoor service requests and certifications made by residents and their medical professional.  Communicates findings with the Backdoor Services Administrator and conducts all necessary entries in the Solid Waste Work and Asset Management system.

• Verifies that only City solid waste is collected, that it is collected with approved equipment, and that it is transported to contract designated facilities only. Verifies that employees and equipment used to provide contracted services are properly identified. Conducts periodic audits to determine if contractor’s equipment is contamination free, in clean, neat order and in good repair.

• Investigates unresolved customer complaints; records deficiencies and notifies contractor; re-checks to determine if work was completed satisfactorily; follows up as required.

• Investigates liquidated damages (i.e., missed collections, incomplete routes, missed areas, etc.); determines facts regarding customer complaints and documents findings; advises contractor if follow-up action is required. Investigates alleged incorrect setouts; advises provider of findings/decision and any action required. Investigates spills and leaks; determines cause; resolves with contractor. Assist with on-location problem solving of issues to private contract service delivery.

• Investigate claims from contractor regarding service delivery problems; document findings; consult with other governmental agencies; provides recommendations.

• Investigate contractor claims regarding route blockage due to construction, infrastructure renovations, etc.; review contractor’s alternate service proposal; consults with other governmental agencies; provides approval/recommendations; suggest possible solutions to other problems or unusual situations.

• Observes contractor work practices to reduce potential damage of (or disturbance to) customer’s property; investigates reported contractor damage to customer’s property and containers; investigates damage claims by contractor and/or customer; determines whether container damage is the result of contractor or customer abuse.

• Determines initial number of units in the contract area and verifies monthly increases or decreases in the unit count.
• Verifies and conduct onsite audits as required to confirm garbage and recycling stations

• Ensures collection containers are in good repair; provides replacement containers and has containers repaired as necessary; verifies container delivery to new customers. Assist with the investigation of multiple cart/suspected fraudulent request for additional carts. Verifies roll-out containers inventory levels to ensure compliance with private contract specifications.

• Identifies special collection sites; notifies contractor; monitors contractor’s performance and hours worked for additional hourly collection and disposal services; documents for payment.

• Observes contractor’s employees in the delivery of service; reports improper behavior; observes contractor daily starting and ending times; observes contractor’s adherence to the ordinance and reports any violations. Provides random monitoring of multi-family recycling, refuse, and bulky item collection. Verifies that all contractors/sub-contractors that provide service under this contract have been formally approved to perform under this contract.

• Performs related work as required.

KNOWLEDGE, SKILLS & ABILITIES

• Considerable knowledge of the methods, practices, materials, techniques and equipment used in a variety of solid waste collection activities.

• Considerable knowledge of solid waste and other applicable ordinances, codes, and regulations. 

• Knowledge of the City’s geography and street network. 

• Moderate computer knowledge and ability to learn and utilize applicable computer programs such as Microsoft Office, Work and Asset Management Systems, and Enterprise Resource Management Systems. 

• Ability to read and interpret contract documents, recognize deviations, and detect violations of the contract specifications and code requirements. 

• Ability to explain, interpret and enforce contract specification and solid waste regulations firmly, tactfully, and impartially. 

• Ability to develop and maintain effective working relationships with other employees, contractors’ employees, and the general public, and city agencies. 

• Ability to prepare concise oral and written reports.

• Ability to communicate effectively. 

• Ability to perform duties for an extended period of time under unfavorable weather conditions. 

• Ability to physically inspect the contents of individual collection loads at disposal facility. 

• Ability to obtain and maintain a City of Charlotte driver’s permit.

Physical Requirements: 

• Work involves frequent outside exposure under all weather conditions. May also include exposure to machinery, moving vehicles, loud noise, slippery or uneven surfaces.
• Walking
• Lifting up to 100 lbs.
• Sitting
• Bending
• Twisting
• Reaching
• Kneeling

 Sensory Requirements: 

• Speech
• Touch
• Hearing
• Vision (near, distance and peripheral)

MINIMUM QUALIFICATIONS

High School Graduation or Equivalent and three to five years of relevant work experience

Or Associate Degree and no relevant work experience

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected]

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.