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Lippert

Quality Manager, Plant

Validation, Compliance & Quality SystemsUpdated on Nov 10
Full-timeCastronno, Italy€40k - €45k /yrIn-person

About the Job

Requirements

  • A technical degree or diploma is required; significant equivalent experience may compensate for the educational qualification.
  • At least five years of experience in Quality roles in the industrial sector, preferably Railway or Automotive, including coordination experience.
  • Knowledge of ISO 9001, ISO 22163, and the main quality requirements of the railway sector.
  • Knowledge of system, product, process, customer, and supplier quality, and auditing techniques.
  • Knowledge of 8D, root cause analysis, CAPA, and problem-solving tools.
  • Knowledge of PFMEA, Control Plan, MSA, SPC, and process capability.
  • Experience managing FAI, changes, configuration, traceability, and quality documentation.
  • Knowledge of special processes and management of measurement tools and systems.
  • Experience managing customers, suppliers, complaints, deviations, and improvement plans.
  • Ability to analyze KPIs, cost of poor quality, and operational data; strong command of digital tools.
  • Knowledge of ERP/QMS systems.
  • Fluent English.
  • Ability to set priorities, make decisions, and manage escalations in complex environments.
  • Commitment to Lippert’s core values.
  • Leadership and ability to develop people.
  • Effective communication, negotiation, and ability to represent the company to customers and suppliers.
  • Analytical and systems thinking, synthesis, and problem-solving ability.
  • Authority, decision-making ability, and conflict management.
  • Cross-functional collaboration and ability to influence without hierarchical authority.
  • Ability to manage stress and work under pressure while respecting standards.
  • Organization, planning, and effective priority management.
  • Proactivity, flexibility, reliability, and results orientation.

Responsibilities

  • Ensure the effectiveness and improvement of the Quality Management System in compliance with ISO 9001, ISO 22163, and applicable requirements.
  • Ensure product and process conformity by defining quality plans, control plans, acceptance criteria, and quality gates.
  • Coordinate incoming, in-process, and final inspections, ensuring proper management of product release.
  • Manage internal, customer, and supplier nonconformities, including containment actions, root cause analysis, 8D/CAPA, and effectiveness verification.
  • Manage complaints, deviations, concessions, customer escapes, and warranty matters, ensuring timely, high-quality responses to customers.
  • Plan and perform internal system, process, and product audits, and coordinate audits by customers, bodies, and certifiers.
  • Oversee FAI, APQP/PPAP where required, product and process changes, configuration, traceability, and quality documentation.
  • Ensure qualification and monitoring of special processes, inspection equipment, and measurement systems.
  • Lead supplier quality, including qualification, performance monitoring, audits, development plans, and corrective actions.
  • Monitor KPIs and costs of poor quality, including scrap, rework, defects, complaints, and production holds, and prepare reports for management.
  • Promote risk and opportunity analysis using PFMEA, Control Plans, lessons learned, and preventive tools.
  • Lead continuous improvement using structured problem solving, Pareto analysis, SPC, capability analysis, and data analysis where applicable.
  • Manage the Quality team by defining roles, priorities, workloads, competencies, training, and individual goals.
  • Prepare and manage the Quality budget and annual forecasts, ensuring effective use of resources.
  • Contribute to the annual operating plan and translate strategic objectives into plant Quality objectives and KPIs.
  • Collaborate with Operations, Engineering, Supply Chain, Project Management, and Commercial teams, escalating issues and exercising stop authority when necessary.
  • Maintain the effectiveness of the plant Quality Management System and ensure products and processes meet contractual, regulatory, company, and railway-sector requirements.
  • Coordinate system, product, process, customer, and supplier quality activities.
  • Oversee nonconformities, root-cause analyses, corrective and preventive actions, audits, and continuous improvement, verifying effectiveness.
  • Oversee FAI, quality plans, changes, configuration, traceability, and applicable special processes to ensure released products meet all requirements.
  • Monitor KPIs, costs of poor quality, scrap, rework, complaints, and escalations, setting priorities and improvement plans.
  • Interface directly with customers, suppliers, and company functions.
  • Develop the Quality team and define responsibilities, competencies, and objectives.
  • Suspend production or shipment when product conformity or safety cannot be assured.

Desired Qualifications

  • Railway or Automotive industry experience is preferred.
  • Knowledge of Quarta software is a plus.
  • Knowledge of French is a plus.

About the Company

Lippert

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