Application Specialist/ Field Service Technician

Position Summary

Lenox is seeking a hands-on Application Specialist / Field Technical Specialist to support customers by troubleshooting, diagnosing, and improving the performance of band saw machines and related equipment. This is a field-based technical role for someone who enjoys solving mechanical problems, working directly with industrial equipment, and helping customers improve uptime, reliability, and cutting performance.

The successful candidate will work with customers, distributors, and internal sales partners to identify machine issues, perform adjustments and minor repairs, support product trials, and deliver technical training. This role is well suited for candidates with experience in mechanical, electro-mechanical, automotive, hydraulic, pneumatic, industrial maintenance, machining, diesel, or field service environments.

Candidates with experience as an automotive technician, diesel technician, maintenance mechanic, electro-mechanical technician, hydraulic technician, machinist, millwright, or field service technician are encouraged to apply.

Key Responsibilities

• Troubleshoot customer band saw machine and application issues involving mechanical, hydraulic, alignment, calibration, and performance-related problems**
• Diagnose root causes and recommend practical corrective actions to restore machine function and improve reliability
• Perform minor repairs, machine adjustments, setup support, and calibration at customer and distributor locations
• Support product testing, machine evaluations, and application trials in customer environments
• Train operators, maintenance personnel, distributors, and customers on machine setup, sawing fundamentals, troubleshooting, and best practices
• Maintain, calibrate, and troubleshooting distributor welding equipment and related systems
• Evaluate customer applications and operating conditions to recommend the most effective and cost-efficient products for improved sawing performance
• Partner with Territory Account Managers and internal teams to support customer needs, prioritize service requests, and provide technical expertise during customer visits
• Document customer issues, machine conditions, product performance, and account activity in Salesforce or other reporting tools
• Stay current on machine systems, controls, sawing applications, and new product developments
• Remain informed on industry trends, machine technology, and competitive solutions to better support customer needs
• Help customers improve productivity, machine uptime, cut quality, and overall process performance

Qualifications

• 3 -5 years of hands-on experience in mechanical, electro-mechanical, automotive, diesel, hydraulic, pneumatic, industrial maintenance, machining, machine repair, or field service environments, or an Associate’s/Bachelor’s degree in a related technical field with relevant practical experience
• Strong mechanical aptitude and troubleshooting ability
• Working knowledge of hydraulic, electrical, pneumatic, and mechanical systems
• Experience using hand tools and performing machine adjustments, calibration, and minor repairs
• Ability to diagnose equipment problems, identify root causes, and recommend corrective actions
• Strong verbal, written, and presentation skills, with the ability to explain technical issues and solutions clearly to customers and internal teams
• Ability to work independently in a field-based role and manage priorities across a multi-state territory
• Strong time management and organizational skills
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Experience with Salesforce.com or another CRM platform is preferred

Preferred Experience

• Customer-facing technical support or field service experience
• Experience in industrial maintenance, automotive repair, diesel repair, hydraulic systems, machining, or machine tool environments
• Experience training operators, maintenance personnel, distributors, or customers
• Familiarity with industrial sawing equipment, machine tools, or related manufacturing equipment
• Prior industrial sales support experience is helpful, but not required

Travel

This role is ideal for someone who enjoys being in the field and working directly with customers across the territory. Daily travel is expected as you support existing accounts, pursue new opportunities, and provide hands-on technical assistance. Due to the size of the territory, overnight travel will be required on a regular basis. Occasionally, you may also be asked to travel outside the territory to support other Application Specialists and customer needs.

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Why This Role May Be a Fit for You:

• Solving hands-on mechanical and machine-performance problems
• Working directly with customers to improve equipment reliability and uptime
• Applying technical expertise in the field
• Troubleshooting hydraulic, electro-mechanical, and industrial equipment systems
• Training others and helping them get better performance from their equipment

ABOUT US:

Since 1915, Lenox has done more than innovate at cutting; we’ve lead the industry, commanded the science, developed sharper ideas, listened to your needs and delivered the world’s most advanced cutting solutions. In 2017, Lenox joined the Stanley Black & Decker family of brands which has been recognized as the largest, fastest growing, and most innovative Tools and Storage Company in the world. At Stanley Black & Decker, our people are our single greatest asset. They are the industry’s best, and they are empowered to create opportunities for success. Every day, they define excellence with everything they do. Are you ready to join our winning team?

APPLY:

• Please follow the steps below to apply for the position:
• Go to: http://www.stanleyblackanddecker.com/careers
• Search US job openings
• Search for requisition number REQ-1000048577
• Internal Candidates: Please notify your Human Resources Team prior to applying online.


The Total Target Cash Compensation range for this position is $62,200.00 - $100,200.00



• This is the lowest to highest total target cash compensation range we would pay for this role at the time of this posting. Total target cash compensation offered may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. This role is eligible for a sales incentive plan or commission. Therefore, the total target cash compensation range is inclusive of base salary and target variable cash compensation. Please note that salary is only one component of total rewards at Stanley Black & Decker.​

• The target cash compensation range listed in this job posting reflects the range for the primary location specified. The cash compensation range may vary for other locations.​

• The successful candidate may be eligible for annual merit increases. ​

• Medical, dental, life, vision, disability, 401(k),Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. ​

• Discounts on Stanley Black & Decker tools and other partner programs.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at [email protected].  Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)

This employer participates in the Work Opportunity Tax Credit (WOTC) program. Applicants may be asked to voluntarily provide information to determine eligibility. Any information provided will be kept confidentially other than as required to make the necessary WOTC disclosures and in accordance with applicable laws.