JIRA Administrator / Developer

Overview

i3 is seeking a JIRA Developer / Administrator to support a software integration facility on an Army contract. The selected candidate will provide technical expertise in the administration, customization, and development of the Atlassian JIRA platform to support software development, cybersecurity, and operational teams.

The JIRA Developer / Administrator will work closely with technical teams and stakeholders to design workflows, implement automation, and develop dashboards and reporting capabilities that support Agile development and project management processes.

This position requires a customer-focused approach and the ability to support both technical teams and end users across the organization.

Responsibilities

• Administer and maintain Atlassian JIRA environments, including configuration, upgrades, and system health monitoring.
• Design, build, and deploy custom dashboards, reports, and filters to support development teams and leadership reporting requirements.
• Develop and configure JIRA workflows, issue types, custom fields, and automation rules.
• Assist work centers in defining and implementing Agile artifacts, including epics, stories, tasks, and workflows.
• Build and maintain custom JIRA projects aligned with development and operational processes.
• Identify and resolve JIRA-related defects, system issues, and enhancement opportunities.
• Test newly developed configurations, customizations, and enhancements to ensure proper functionality and user requirements are met.
• Develop reports and dashboards to support configuration management and project tracking.
• Support integration of JIRA with other enterprise tools where applicable.
• Perform upgrades, enhancements, and ongoing maintenance of existing JIRA projects and environments.
• Support Software Development Lifecycle (SDLC) processes by documenting workflows, procedures, and operational guidance.
• Take ownership of assigned projects and deliver solutions through completion.
• Maintain awareness of cybersecurity practices, including DISA STIGs, RMF requirements, and system hardening considerations.
• Maintain current knowledge of relevant Atlassian platform capabilities and technologies.

Qualifications

• Bachelor’s degree with 3+ years of relevant experience, or equivalent experience in JIRA administration or development. Additional experience may substitute for degree. 
• Experience administering Atlassian JIRA Software or JIRA Service Management environments.
• Experience designing JIRA workflows, dashboards, custom fields, and reporting structures.
• Experience supporting Agile or DevSecOps development teams.
• Familiarity with Software Development Lifecycle (SDLC) processes.
• Ability to work both independently and collaboratively in a team-oriented environment.
• Strong customer service and communication skills.
• Ability to obtain and maintain DoD 8140 / 8570 compliance certification as required.
• Active Secret Security Clearance.

Preferred Qualifications:

• Experience with Atlassian Confluence administration
• Experience with JIRA automation rules and scripting
• Experience integrating JIRA with CI/CD pipelines
• Experience working in DoD or RMF-compliant environments
• Experience supporting DevSecOps or Agile development environments
• Familiarity with REST APIs for JIRA integrations

Knowledge/Skills

• Knowledge of office administration and procedures.
• Exceptional judgment capabilities and relationship management skills.
• Excellent communication, teamwork, and client service skills; ability to clearly communicate in discussions and written documents, and to deliver feedback clearly and tactfully.
• Interact with a diverse array of customers and staff in a professional and courteous manner.
• Work independently with accountability for accurate and complete results.
• Be extremely organized and exceptionally detail oriented.
• Work well both independently and in a team environment.
• Be energized by a fast-paced work environment.
• Communicate well:  listening, verbal, and written.
• Analyze information and respond appropriately.
• Manage time wisely and prioritize tasks.
• Provide superior customer service. 
• Multi-task in a pleasant manner.
• Work well under pressure.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; handle or feel; and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Regular i3 hours are 8:00 a.m. - 5:00 p.m. Monday-Friday, however, additional hours may be required on occasion. Regular and punctual attendance is required.

About i3

Founded in 2007, Integration Innovation, Inc. (i3) is headquartered in Huntsville, AL, with additional offices in Orlando, FL, and the National Capital Region. We are a 100% team member-owned mid-tier integrator with over 800 employee-owners, and our culture speaks for itself: we've earned ten Best Places to Work® awards, driven by strong employee engagement, transparent leadership, and a genuine commitment to communication.

i3 team members operate at the leading edge of national defense across a broad range of technical disciplines, from systems and software engineering to modeling, simulation, and training solutions to cybersecurity, digital engineering, and enterprise IT. We also take products from prototype through production, bringing that same engineering rigor to manufacturing and delivering hardware at scale. For candidates, that means a rare opportunity: the innovation and mission focus of an engineering services company paired with the hands-on impact of building and delivering real solutions that benefit the Warfighter, all inside an employee-owned company where your contributions directly shape both the mission and your ownership stake in the business.