Millennium Health

Specialty lab for medication monitoring

Field Supervisor Specimen Collection

Medical, Clinical & VeterinaryConfirmed live in the last 24 hours

Full-timeIndianapolis, IN, USA

About the Job

Requirements

An associate’s degree in a related field is highly preferred, or equivalent work experience.
At least 2 years of experience supervising a team.
At least 2 years of experience in an operations or customer service role emphasizing compliance.
Demonstrated ability to build and retain a high-performing team.
Ability to work under pressure and in a fast-paced environment, autonomously and collaboratively.
Ability to maintain a home office and travel 50% or more; flexibility to change work hours according to business needs.
Excellent communication and customer service skills.
Strong attention to detail and ability to follow directions.
Comfort working independently with remote supervision.
Excellent organizational and time-management skills.
Basic computer skills, including efficiently using a laptop and navigating computer programs and platforms.
Ability to use an online timekeeping system for timesheets and expense reports.
Clean driving record, valid driver’s license, and reliable transportation with mileage.
Sensitivity, confidentiality, and discretion when handling patient care matters.

Responsibilities

Recruit, hire, manage, and develop field-based Lab Services staff to meet company, customer, and patient needs and defined standards and practices.
Manage staff daily operational hours, comparing scheduled and actual hours, and coach or issue corrective action for timekeeping or attendance concerns.
Ensure adequate Lab Services staff coverage for scheduled and unscheduled absences.
Conduct ongoing employee performance and behavior assessments and provide training, retraining, coaching, check-ins, preventive and corrective actions, and terminations as appropriate.
Ensure adherence to compliance guidelines and company policies and procedures, managing corrective action in partnership with Leadership and Human Resources.
Create and organize Lab Services workflows that comply with guidelines and policies, and ensure employees understand their duties and permitted scope of work.
Maintain compliance documentation and conduct quarterly audits for consistency and regulatory adherence.
Work with the Sales team to identify and promptly address customer issues.
Identify opportunities to improve staff retention and morale and reduce turnover.
Cover specimen collection at practices when workers are absent, as needed.
Drive between practices to provide coverage and provide occasional overnight coverage when required.
Oversee the team’s compliance documentation to maintain consistency and alignment with regulatory requirements.
Obtain practice-specific credentials and meet practice requirements, which may include providing immunization records, receiving vaccines, completing CPR training, and fulfilling other requirements.
Facilitate timely and effective actions supporting the growth and development of LSA staff within MHU.
Confirm that LSA staff are properly trained and understand the significance of their workflow.
Provide customer service as a Millennium Health representative and intermediary between the practice or customer and the laboratory.
Ensure adherence to HIPAA, confidentiality, and compliance policies, procedures, and standards.
Ensure adherence to administrative, physical, and technical cybersecurity controls.

Desired Qualifications

Remote supervisor experience is preferred.

Field Supervisor- Specimen Collection- 1943

Millennium Health · Indianapolis, United States · Full-time · Posted 2026-11-05

Salary: USD 65,000–75,000

Workplace: on_site

Department: LSA Supervisor

Description

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Field Supervisor is responsible for all aspects of the company’s field-based specimen collection operation, including staffing, training, compliance, and productivity, including the supervision of Lab Services staff covering a specific region. Ensures all Lab Services staff provide prompt, courteous, and reliable service to clients, patients, and colleagues.

The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position description is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

Recruit, hire, manage, and develop field-based Lab Services staff to meet the needs of the company, customers, and patients in accordance with defined standards and practices.
Manage daily operational hours (scheduled vs. actual) of Lab Service staff and coach or issue corrective action for any identified timekeeping or attendance concerns.
Ensure there is adequate Lab Services staff coverage to support the needs of the customer for scheduled and unscheduled absences.
Conduct ongoing employee performance and behavior assessments and deliver appropriate training, retraining, coaching, check-ins, preventive and corrective actions, and terminations.
Ensure adherence to all compliance guidelines, company policy and procedures, managing corrective action as needed, in partnership with Leadership and Human Resources.
Create and organize Lab Services workflows to comply with all compliance guidelines and company policies, ensuring employees understand their duties and permitted scope of work.
Maintain all compliance documentation and conduct quarterly audits to ensure consistency and adherence to compliance regulations.
Work closely with the Sales team to identify and address customer issues promptly and effectively.
Identify opportunities to improve Lab Services staff retention, reduce turnover and improve morale of team.
Provide coverage for specimen collection, as needed in practices when workers are absent.
Regular and reliable attendance with dependable transportation is a requirement of this position.
Driving between practices to provide coverage and occasional overnight coverage may be required.
Oversee the team’s compliance documentation to maintain consistency and alignment with regulatory requirements.
Employees may be required to obtain credentials for their assigned practice(s, providing immunization records, receiving vaccines, completing CPR training, and fulfilling any other requirements set by the practice.
Facilitate timely and effective actions to support the growth and development of LSA staff within MHU.
Confirm that all LSA staff are properly trained and fully understand the significance of the workflow.
Provide excellent customer service while acting as a representative of Millennium Health and serving as an intermediary between the practice /customer and the laboratory.
Ability to ensure HIPAA, Confidentiality and compliance policies, procedures, and standards are always adhered to.
Ability to ensure administrative, physical and technical cybersecurity controls are always adhered to.

Requirements

Education

Associate’s degree in a related field highly preferred, or equivalent work experience.

Experience

2 or more years of experience supervising a team.
Remote supervisor experience is preferred.
2+ years of experience working in an operations or customer service role with an emphasis on compliance.

Skills/Knowledge/Abilities

Demonstrated ability to build and retain a high-performing team.
Ability to work under pressure and in a fast-paced environment.
Proactive individual with the ability to work autonomously and collaboratively in a team environment.
Required to maintain a home office. · Flexible to travel 50% or more. · Excellent communication skills and customer service skills.
Flexibility to change work hours according to business needs.
Strong attention to detail with the ability to follow directions.
Comfortable working in an independent environment with remote supervision.
Excellent organizational and time management skills.
Possessing basic computer skills including the ability to efficiently use a laptop and navigate through computer programs and platforms.
Using an online time-keeping system for time sheets and expense reports.
Clean driving record and a valid driver’s license.
Reliable transportation with mileage.
Understands the need for sensitivity, confidentiality and discretion while dealing with all aspects of patient care.

Benefits

Medical, Dental, Vision, Disability Insurance
401 (k) with Company Match
Paid Time off and Holidays
Tuition Assistance
Behavioral and Health Care Resources
Mileage reimbursement & monthly car stipend

Potential Hiring Range:

Salary Range: $65,000 – $75,000 /yr.
Salary offered is dependent on qualifications, experience, and geographical location.

Millennium Health is an Equal Opportunity/Affirmative Action Employer and E-Verify participant. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

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About the Company

Millennium Health

Specialty lab for medication monitoring

Millennium Health is an accredited specialty laboratory that supports substance use disorder and pain management providers with medication monitoring and drug testing. It processes over a million patient specimens each year to deliver timely, accurate, and clinically actionable information about patients’ recent use of prescription medications and illicit drugs. The service works by collecting patient specimens, performing laboratory analyses to detect drugs and metabolites, and generating reports for clinicians to inform treatment and monitor effectiveness. The company differentiates itself through its large scale, nationwide operations, and its emphasis on objective data to reveal emerging drug-use trends, helping clinicians adjust treatment plans. Millennium Health’s goal is to provide reliable lab insights that enable better patient care and public health understanding of drug use patterns.

Company size: 501-1,000
Company stage: Debt Financing
Total funding: $196M
Headquarters: San Diego, CA
Founded: 2007

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