Malouf Careers
Diversified home furnishings, vertically integrated manufacturing
Account Manager - Client Operations
About the job
- At least 2 years of experience in account management, client success, or logistics operations.
- Strong written and verbal communication skills.
- Detail-oriented with strong task-tracking habits.
- Ability to handle client concerns professionally under pressure.
- Ability to work independently or as part of a team.
- Serve as the primary day-to-day contact for assigned clients.
- Manage and resolve client tickets quickly and professionally.
- Monitor fulfillment and order flow for accuracy and service quality.
- Track and complete client tasks, including relabels, special projects, and shipment issues.
- Proactively communicate about disruptions or risks.
- Coordinate internally with the Operations and Client Success teams.
- Share insights from client trends or issues to help improve operations.
- Respond to client tickets within 2 business hours.
- Resolve issues within 3 business days.
- Proactively check in with each client at least monthly.
- Maintain strong communication and follow-through to keep client escalations rare.
- Experience in third-party logistics, supply chain, or e-commerce.
- Familiarity with customer relationship management systems, ticketing systems, or warehouse management system platforms.
About the company
Malouf Companies makes a broad line of home furnishings with a focus on sleep products such as mattresses, pillows, sheets, and protectors, plus furniture and adjustable bases. It coordinates design, manufacturing, and distribution in a vertically integrated model that serves more than 16,000 retail partners worldwide and also sells directly online. The company differentiates itself through its certified B Corporation status and a strong commitment to social impact via the Malouf Foundation, along with a shift to U.S.-based manufacturing for supply stability. Its goal is to deliver high-quality, affordable sleep-related products while supporting workers, customers, communities, and the environment and driving responsible growth.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
2003
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Simplify's Take
What believers are saying
- July 21, 2026, Malouf previewed M555 split-head bases and redesigned Talalay pillows at Vegas Market.
- January 22, 2026, management said 95 percent of key SKUs were stocked.
- Weekender's January 19, 2026 website relaunch broadened direct-to-consumer reach with fresh mattress lines.
What critics are saying
- 2024 platform-bed recall still haunts CVB Inc., with 245 breakage reports and 18 injuries.
- January 2023 layoffs and June 2024 headquarters cuts show repeated restructuring before 2026 integration.
- If another recall hits, retailers drop Malouf and the brand becomes unshoppable.
What makes Malouf Careers unique
- Malouf and Sinomax formed a joint venture on January 21, 2026, pairing branding and manufacturing.
- All Malouf and Weekender mattresses are assembled in the United States, strengthening supply control.
- Malouf Foundation, launched 2016, funds survivor aftercare and trafficking education, deepening employer purpose.
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Benefits
Flexible Work Hours