Senior Manager

Reporting to the Director, Facilities and Engineering, this role oversees the daily operations, planning and maintenance of all facilities, equipment and services at Augusta National Golf Club. Responsibilities include managing preventative maintenance, utilities and service activities, providing technical guidance and building a skilled, engaged team.

The Senior Manager ensures sound financial management through budgeting, forecasting and expense oversight, while also handling contracts, estimates and outside services. Beyond routine maintenance, this role directs renovations, event setups, utility upgrades and capital improvements, including inspections and commissioning of new facilities, while protecting the strict confidentiality of Club operations.

Essential Functions of the Job

• Manage the Facilities and Engineering staff to include Facilities Managers, Preventative Technician, Maintenance Technicians and Facilities Maintenance Coordinator.
• Ensure efficient use of in-house resources and outside contractors, and the identification, development and coordination of resources including labor, tools, equipment, and supplies needed for work optimization.
• Oversee the work order program and processes for routine facility requests.
• Participate in all budgeting and forecasting activities on behalf of the Facilities and Engineering department.
• Review, develop, and improve both preventative and reactive processes and procedures for the efficient use of staff resources and to control expenditures.
• Oversee the planning and execution of daily activities for technical staff and contractors.
• Assist with planning, organizing, and scheduling the setup of facilities, equipment, and systems for the Masters Tournament, Augusta National Women’s Amateur and Drive, Chip and Putt National Finals which meet the regulatory requirements and Club quality standards.
• Direct and collaborate in the day-to-day operations for the department to ensure facilities, mechanical and utility systems, equipment, and other properties are maintained to a reliable standard that is fully functional and in line with Club standards.
• Conduct continuous field inspections. Ensures compliance with applicable regulatory and corporate standards.
• Oversee all public utilities by monitoring all usage, planning, and implementing methods to reduce usage and cost, and coordinating all service activities.
• Coordinate with various business teams regarding property improvements, repairs, and maintenance activities of Club facilities to include mechanical, electrical, and other specialized systems.
• Manage and expand an effective spare parts program for the department including housing inventory, issuing, and reordering replacement parts.
• Review CMMS maintenance reports with supervisors and team to ensure maintenance standards and procedures were followed for most efficient completion of required operations.
• Lead staff personnel functions such as hiring, orientation, training, disciplinary issues, and evaluations. Provides input on evaluations of select team members.
• Mentor and motivates staff, identifies, and coordinates training programs. Develops, tracks, and assesses job skills for departmental staff, and coordinates craft and technology training.
• Review and approve select departmental expenditures and ensure proper classification of said expenses. Reviews department invoices and approves select invoices.
• Provide direction, input, and peer review to the team in task and project estimating, budgeting, determining constructability of ideas.
• Manage various capital, Tournament improvement and summer projects.
• Coordinate facilities improvement activities for all systems related to construction, alteration, and maintenance of assigned facilities.
• Accountable for the overall results of the team.
• Collaborate cross-functionally to accomplish organizational goals.
• Accountable for the effectiveness of multiple processes, programs, and projects, while seeking efficiencies in process improvements.
• Responsible for the performance improvement and development of direct reports.
• Accountable for effective fiscal management, including effective allocation of payroll, including management of overtime spend for the team.
• Physical demands are outlined immediately below.

Physical Demands

• Acceptable level of hearing and vision to perform job duties.
• Frequently required to use arms, hands, and fingers to lift items up to 50 pounds, and/or drive a golf cart.
• Frequently required to stand and walk, climb, or balance and stoop, kneel, crouch, or reach with hands and arms.
• Frequently required to sit, sometimes for several hours at a time, and use hands and fingers to operate a computer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties and Responsibilities

• Performs other duties which are deemed by management to be an important part of the job.
• Ensures the orderliness and cleanliness of the facilities and all equipment areas.
• Promote the Club’s Core Values at the highest level by demonstrating and requiring high ethical standards, integrity and appropriate behavior and conduct. Remain fair and objective and use discretion and sound independent judgment.
• Assist in the development and management of a more functional department drawing database and record-keeping program of all Club facilities and equipment.
• Display strong written and verbal communication skills while working with senior management, field employees, and professional contractors such as design teams and architects. Maintains open lines of communication with all internal and external business relationships.
• Maintain Club business with the highest confidentiality.
• Attend seminars and courses for continued professional growth and development.

Qualifications:

      Skills/Knowledge/Attributes:

• Experience in facilities operations, supervision, and processes.
• Computer experience with MS Word, Excel, and Project.
• Knowledge of GPS and GIS preferred.
• Technical knowledge in all utility operations to include power, water, sewer, and gas systems.
• Technical experience in field disciplines to include electrical, carpentry, plumbing, HVAC, mechanical and other building components and systems, repair, and construction.
• Capital equipment specification and installation experience.
• Professional Engineer or EIT license strongly preferred.
• Strong abilities to plan, coordinate and execute.
• Strong time management skills to prioritize multiple tasks and work effectively under the pressure of deadlines.
• Ability to operate all departmental computer systems (CMMS, Building Automation, Windows, Workday, etc.).               
• Remains familiar with changes in technology, business patterns, laws, and best practices.
• Ability to work and be on call to include nights, weekends, and holidays as required.

Relative Experience/Education:

• 5+ years related work experience (facilities operations, maintenance, construction, etc.).
• 2-4 years in a supervisory position preferred.
• Bachelor’s degree in electrical or mechanical engineering preferred.

Required License(s):

• Possess a valid driver’s license and/or successfully complete the Club’s internal motor vehicle training program.

Projected Work Schedule:

Normal work hours are 7:00 am to 3:30 pm, Monday through Friday. Must be available to work nights, weekends, and holidays.