Lead Field Learning Program Facilitator

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. 

The Lead Field Learning Program Facilitator is a subject matter expert (SME) responsible for curating, delivering, and reinforcing field-based training across operational teams including field services, maintenance, resident services, and construction and development. Serving as a strategic bridge between enterprise learning design and frontline execution, this role curates learning content, shapes program narratives, and partners with instructional design and operational leadership to ensure programs are relevant, business-aligned, and effectively adopted in the field. Develops front to midline leaders by providing coaching to reinforce learning, model expectations, and elevate team performance. Ensures observable skill transfer in the field, leader-enabled reinforcement, and a learner experience that is both business-relevant and embedded in the company’s culture. This role also enhances enterprise visibility by providing advance market visit agendas, coordinating with local leaders, and preparing executive-level recaps that connect learning investments to performance outcomes and organizational priorities.

Responsibilities:

• Deliver and reinforce field-based training including onboarding, upskilling, technical competencies, Standard Operating Procedures (SOPs), safety, and service standards through in-person and virtual sessions. Manage logistics and planning for training events, including scheduling, attendance tracking, and coordination with local leaders.
• Conduct ride-alongs and onsite coaching with field personnel and front to midline leaders to reinforce skills, strengthen leadership application, and provide actionable feedback. Monitor effectiveness by collecting feedback, tracking adoption, and supporting leaders in sustaining performance improvements.
• Partner with market/regional leadership and subject matter experts (SMEs) to facilitate train-the-trainer sessions and certify internal facilitators. Mentor frontline leaders and facilitators to strengthen coaching capabilities and ensure consistent program delivery across markets.
• Curate and adapt learning content in collaboration with the design team. Write and maintain program narratives including participant guides, facilitator guides, companion tools, and reinforcement materials. Develop market visit agendas, coordinate on-site meetings, and prepare executive-level recaps highlighting outcomes, risks, and recommendations.
• Oversee course administration in the LMS platform (i.e., Workday), including offerings, attendance, grading, and assessments. Maintain data accuracy, ensure compliance, and provide enterprise learning metrics to leadership for visibility and continuous improvement.

Requirements:

• High school diploma or GED required.
• Associate degree or trade certification preferred.
• Minimum of 3-5 years in field operations (field services, maintenance, property services, construction and new development); experience in single-family or multi-family rental operations a strong plus.
• Minimum 3-5 years of recent experience facilitating practical or role-based programs or coaching in field-based or technical environments.
• Valid driver’s license and satisfactory driving record required.
• Preferred qualifications include:
  • National Center for Construction Education and Research (NCCER) Certification or prior experience with NCCER-aligned programs
  • EPA Section 608 Certification (for those supporting HVAC-related training)
  • Certified Pool Operator (CPO), if supporting communities with pool amenities
  • OSHA 10 or 30-Hour Certification (General Industry or Construction)
  • Trade licenses or technical certifications (e.g., HVAC, electrical, plumbing, maintenance tech)
  • Experience with Workday Learning or similar LMS platforms
  • Exposure to instructional tools or methodologies (e.g., adult learning principles, facilitation techniques, or microlearning best practices)

• Strong field operations knowledge in field services, maintenance, resident services, and construction and new development support; able to translate SOPs into practical, real-world training.
• Skilled facilitator and presenter with the ability to engage, influence, and build credibility with field teams, frontline leaders, and SMEs.
• Effective real-time coach with a hands-on, walk-along approach to reinforcing skills and performance expectations in active environments.
• Highly proficient with technology, including Workday Learning or similar LMS platforms; capable of managing course setup, attendance, grading, and tracking assessments.
• Exceptional communication skills—verbal, written, and visual—with the ability to tailor messaging across diverse audiences.
• Strong computer literacy, including Microsoft Office Suite, mobile applications, and digital training tools used in the field.
• Well-organized and detail-oriented, with the ability to manage training logistics, guest speakers, and co-facilitation strategies across multiple markets.
• Collaborative and team-oriented, with the ability to work cross-functionally with instructional design, field leadership, and training peers.
• Adaptable and self-directed, capable of shifting priorities and maintaining focus in fast-paced, operational environments.
• Data- and outcomes-driven, able to track participation, gather feedback, and identify learning impact to support continuous improvement.

Compensation

The anticipated pay range/scale for this position is $71,545.00 to $89,448.00 annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive a discretionary annual bonus.

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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