Associate Digital Product Operation
American Express
Associate Digital Product Operation
American Express
Issues credit cards and runs a payment network
Membership Portfolio & Services (MPS) is companywide Centre of Excellence to provide Product & Data Solutions. The Enterprise Comms & MarTech Experiences (ECMX), a global organization that sits within USCS and is responsible for providing Digital best-in-class Customer Experience globally. As part of the portfolio, one of the remits is to provide Communications Centre of Excellence with the charter of driving high quality, customer-servicing communication experience.
The open role is for Global Servicing Communications Product & Ops Delivery (GSC-POD) team under ECMX. As a team, the focus is on driving engagement, satisfaction and revenue through a combination of best-in-class user experience through communications with compelling features and functionality globally.
We are looking for a highly motivated individual, with intermediate knowledge of softwares mentioned below who can help achieving the delivery targets for Communication builds on an in-house platform (including but not limited to Paper, Email, SMS and Mobile App PUSH Notifications).
Experience on Java and/or Business content studio module Layout and Style set creation.
Business Object Creation using XSD & BO Management, creating required properties.
Validates data/variable related inputs provided in Design Brief, works closely with Tech-data team regarding variable updates and changes.
Provides complexity matrix and estimation for creating Derived properties.
Works closely with Communication Developers during DDV build phase for any data related support.
Ability to provide test data inputs working closely with Tech-data team during Unit test phases to Letter Developers.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
The Business Communications Delivery Team member will be responsible for designing and managing letter, email, PUSH and SMS building phases for all business partner communication needs.
In addition, he/she will lead the requirements phase along with test data supporting driving efficiencies within the current business process and letter authoring capabilities development and training.
Works closely with Communication Developers during build phase for any data related support.
Identifies gaps and risks proactively.
Communicates clearly with Businesses and stakeholders on documentations and issues.
Salary Range: $78000 - $124750 annually + bonus + benefits
Issues credit cards and runs a payment network
American Express issues credit and pay-in-full charge cards to consumers and businesses, and unlike most card issuers it also runs the payment network its cards use. Its Travelers Cheque, launched in 1891, made carrying money abroad safer, and in 1959 it became the first major issuer of plastic cards. Cardholders earn points toward flights and hotels plus perks such as airport lounges, while companies use its corporate cards for employee travel and expenses. American Express earns a fee from merchants on each purchase, plus annual fees and interest on balances cardholders carry. Henry Wells and William Fargo, who later started Wells Fargo, co-founded it in 1850 as a freight delivery business; it is based in New York City.
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