Teleperformance Spain
Customer experience and business services
Account Manager B2B - Operación Aerolínea
About the job
- At least one year of prior experience managing B2B clients, in account management, or in sales.
- Experience working toward commercial objectives and results.
- Excellent oral and written communication skills.
- Ability to conduct consultative and strategic conversations with clients.
- Proficiency with computer tools and customer relationship management systems.
- Ability to manage multiple accounts and priorities.
- Clear customer and service-quality orientation.
- Persuasive and consultative communication.
- Critical and analytical thinking.
- Solution orientation.
- Emotional intelligence and relationship management.
- Collaboration and teamwork.
- Adaptability and resilience.
- Manage a portfolio of the airline’s B2B clients as the primary point of contact.
- Contact current and potential clients to present products, services, and promotions.
- Identify needs and business opportunities through a consultative approach.
- Provide professional and personalized advice.
- Develop long-term relationships based on trust and value.
- Continuously follow up on commercial activities, agreements, and sales.
- Manage incidents, questions, claims, or complaints effectively and with a solution-oriented approach.
- Collaborate with internal teams to ensure the proper execution of agreed strategies.
- Work toward defined commercial, quality, and key performance indicator objectives.
- Adapt to changes in products, clients, or business priorities.
- Build strong and lasting relationships with B2B clients.
- Drive business growth through personalized solutions and value-added services.
- Ensure service excellence and account retention.
- Manage the account lifecycle comprehensively.
- Higher education in marketing, business, tourism, or related areas.
About the company
Teleperformance Spain is the Spanish operation of a global customer-experience and business-services company. It delivers customer care, technical support, sales, back-office processing, content-related operations, and other outsourced services for client brands. Multilingual teams support consumers and business customers across phone, messaging, digital, and operational channels. Delivery centers and remote teams are coordinated through workforce management, training, quality, technology, security, and client operations. Roles span customer service, sales, technical support, content operations, team leadership, recruiting, and business support.
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