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Teleperformance Spain

Runs multilingual customer support and sales services

Account Manager B2B - Operación Aerolínea

Account ManagementConfirmed live in the last 24 hours
Full-timeMadrid, SpainIn-person

About the Job

Requirements

  • At least one year of experience managing B2B clients, in account management, or in sales.
  • A clear results orientation and experience working toward targets.
  • Strong oral and written communication skills.
  • Ability to hold consultative and strategic conversations with clients.
  • Proficiency with computer tools and customer relationship management systems.
  • Ability to manage multiple accounts and priorities.
  • Client orientation focused on B2B service quality.
  • Persuasive and consultative communication.
  • Critical and analytical thinking.
  • A solutions-oriented approach.
  • Emotional intelligence and relationship management.
  • Collaboration and teamwork.
  • Adaptability and resilience.

Responsibilities

  • Build strong, lasting relationships with B2B clients.
  • Drive business growth through personalized solutions and value-added services.
  • Ensure excellent service and account retention.
  • Manage the full account lifecycle.
  • Manage a portfolio of airline B2B clients as the primary point of contact.
  • Contact existing and prospective clients to present products, services, and promotions.
  • Identify client needs and business opportunities through a consultative approach.
  • Provide professional, personalized advice.
  • Develop long-term relationships based on trust and value.
  • Continuously follow up on commercial activities, agreements, and sales.
  • Effectively manage incidents, questions, claims, and complaints with a solutions-oriented approach.
  • Collaborate with internal teams to ensure the agreed strategies are executed correctly.
  • Work toward defined commercial, quality, and key performance indicator targets.
  • Adapt to changes in products, clients, or business priorities.

Desired Qualifications

  • Higher education in marketing, business, tourism, or related areas.

About the Company

Teleperformance Spain

Runs multilingual customer support and sales services

Teleperformance Spain, also branded TP Spain, runs outsourced customer support and sales operations for international businesses. Its teams handle customer enquiries, account support, technical questions and business development through telephone, email, chat and other digital channels. Programs include digital advertising sales, advertiser onboarding and customer care for online services, with language-specific teams serving markets beyond Spain. The Spanish operation recruits for office-based, hybrid and remote roles, supported by training, quality management and client operations teams. The Spanish legal entity, Teleperformance España S.A.U., was incorporated in 1989.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
1989

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