Représentant·e expérience clientèle
About the job
- Be at least 18 years old.
- Have at least one year of customer-service experience.
- Be available to work evenings and weekends.
- Have intermediate spoken and written English proficiency; the role involves regular communication with English-speaking employees and external partners outside Quebec.
- Ensure each event runs smoothly.
- Check and collect customers’ tickets and verify their validity.
- Welcome, inform, and direct customers to their seats or another appropriate location.
- Distribute evening programs to customers.
- Assist the team during periods of high attendance.
About the company
Videotron connects households and businesses through Internet access, mobile service, television, and home and business telephony. Its residential offerings combine broadband connectivity with television packages, streaming access, and equipment for managing entertainment and connected devices at home. Videotron Business supplies communications and network services for organizations, including mobile connectivity, Internet access, and business telephone systems. A subsidiary of Quebecor Media, the company also presents entertainment services such as its community television channel MAtv and the illico+ content catalogue. Founded in 1964, Videotron is headquartered in Montreal, Quebec, Canada.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Montreal, Canada
Founded
1964
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Simplify's Take
What believers are saying
- Schedule option: procurement posting permits spreading hours across four-and-a-half days, subject to operational needs.
- Supported onboarding: the recruitment process ends with the manager and team introducing a new employee to the job.
- Pricing ownership: marketing adviser manages major pricing initiatives from initial concept through post-launch analysis.
What critics are saying
- Language demands: procurement requires French fluency and advanced English for frequent conversations with external partners outside Quebec.
- Limited contract status: the full-time marketing adviser position is explicitly temporary.
- Coverage constraint: Helix availability depends on address eligibility and the local access technology.
What makes Videotron unique
- Integrated controls: Helix television equipment pairs a voice remote with a cross-device viewing service.
- Business connectivity: the enterprise portfolio includes an Internet of Things platform for connected customer operations.
- Accessible viewing: Helix supports voice guidance, described video, closed captions, and screen-reader compatibility.
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