Full-Time

Lead – Customer Support Systems

Klaviyo

Klaviyo

1,001-5,000 employees

Growth marketing automation platform

Consumer Software

$120,000 - $180,000

Senior

Cambridge, MA, USA

Required Skills
Communications
Zendesk
Salesforce
Requirements
  • Proven experience as a Zendesk Administrator
  • Experience with Ada or other chatbots is a plus
  • Experience with Salesforce is a plus
  • Experience developing with APIs
  • Solid understanding of software development best practices and design patterns
  • Excellent problem-solving skills
  • Strong communication skills
  • Proven track record of delivering high-quality solutions
Responsibilities
  • Manage the Zendesk instance
  • Develop and monitor automations, triggers, and workflows within the Zendesk instance
  • Lead initiatives to integrate Zendesk and Ada chatbot with other applications
  • Maintain documentation for Zendesk and Ada enhancements and releases
  • Establish and maintain operating procedures for the administration of the Zendesk platform
  • Work with Support leaders to identify areas for improvement
  • Coach and mentor junior team members

Klaviyo's missions is to help companies retain customers and maximize their ROI. Klaviyo’s data–proven customer platform allows companies to send relevant, well–timed emails and SMS that increase lifetime values.

Company Stage

IPO

Total Funding

$1.5B

Headquarters

Boston, Massachusetts

Founded

2012

Growth & Insights
Headcount

6 month growth

21%

1 year growth

39%

2 year growth

62%