NakedMD

Runs medical aesthetics clinics for skin treatments

Patient Experience Concierge

Account ExecutiveConfirmed live in the last 24 hours

Full-timeCosta Mesa, CA, USA$20 - $25 /hr

About the Job

Requirements

A high school diploma is required.
Candidates must work onsite in Costa Mesa.
Candidates must have 1–3 years of call center experience.
Candidates must have experience using a customer relationship management system to document customer or patient interactions.
Candidates must have experience using scheduling software to book, reschedule, and confirm appointments.
Candidates must have experience using a consultative, non-pressure approach to convert inquiries into booked appointments or memberships.
Candidates must have knowledge of the Health Insurance Portability and Accountability Act and experience handling patient information in a compliant manner.
Candidates must be authorized to work in the United States.
Candidates must have open availability for Friday and Saturday shifts within a Monday–Saturday schedule, working five days per week full-time.

Responsibilities

Handle inbound and outbound patient communications by phone, text, and digital messaging, providing prompt and professional responses.
Provide accurate information about services, pricing, memberships, and promotions, and guide patients through treatment options.
Schedule, reschedule, and confirm appointments across multiple locations, coordinate complex treatment plans, and manage calendars with studio teams.
Send reminders and confirmations to minimize no-shows, and conduct proactive outreach for reactivation, follow-ups, check-ins, and promotional campaigns.
Follow up on unclosed inquiries and consultations to drive appointment conversion and membership enrollment.
Document all interactions and outbound activity in the customer relationship management or practice management system, maintaining meticulous records.
Present and explain membership options so patients understand the value and benefits of the offerings.
Stay current on services and promotions and handle patient information in a Health Insurance Portability and Accountability Act-compliant manner.
Escalate complex concerns and clinical questions to the Concierge Manager, and contribute to improving call handling and patient engagement.

Desired Qualifications

A background in medical spa, healthcare, luxury retail, or hospitality settings is preferred.
Experience meeting individual performance targets such as conversion, sales, or quality metrics in a customer contact role is preferred.
Experience using Boulevard for customer relationship management, scheduling, or practice management is preferred.
Bilingual proficiency in any language is preferred.

Patient Experience Concierge

NakedMD · Costa Mesa, United States · Full-time · Posted 2026-10-23

Workplace: on_site

Department: Corporate

Description

NakedMD is a leading medical aesthetics and wellness brand, renowned for delivering personalized services and memberships to clients seeking premium care. Based at our Newport Beach headquarters, our centralized call center is the heart of patient engagement, ensuring every interaction reflects our commitment to excellence and discretion.

As a Concierge Representative, you will play a pivotal role in shaping the patient experience, acting as the first point of contact and guiding individuals through their aesthetic and wellness journey. You will collaborate closely with studio teams and report directly to the Concierge Manager, contributing to individual and team targets for appointment conversion, membership enrollment, and call quality.

Key responsibilities include:

Handle inbound and outbound patient communications via phone, text, and digital messaging, providing prompt and professional responses.
Deliver accurate information on services, pricing, memberships, and promotions, guiding patients through treatment options.
Schedule, reschedule, and confirm appointments across multiple locations, coordinating complex treatment plans and managing calendars with studio teams.
Send reminders and confirmations to minimize no-shows, and conduct proactive outreach for reactivation, follow-ups, check-ins, and promotional campaigns.
Follow up on unclosed inquiries and consultations, driving appointment conversion and membership enrollment.
Document all interactions and outbound activity in the CRM/practice management system, maintaining meticulous records.
Present and explain membership options, ensuring patients understand the value and benefits of NakedMD offerings.
Stay current on all services and promotions, maintaining HIPAA-compliant handling of patient information at all times.
Escalate complex concerns and clinical questions to the Concierge Manager, and actively contribute to continuous improvement in call handling and patient engagement.

Requirements

Required Qualifications:

High school diploma
Onsite in Costa Mesa
1–3 years of call center experience
Experience using a CRM to document customer or patient interactions
Experience using scheduling software to book, reschedule, and confirm appointments
Experience using a consultative, non-pressure approach to convert inquiries into booked appointments or memberships
HIPAA knowledge and experience handling patient information in a HIPAA-compliant manner
Authorized to work in the United States
Open Availability to work Friday and Saturday shifts as part of a Monday–Saturday schedule; 5 days a week Full-time.

Preferred Qualifications:

Background in medical spa, healthcare, luxury retail, or hospitality settings
Experience meeting individual performance targets such as conversion, sales, or quality metrics in a customer contact role
Experience using BLVD (Boulevard) for CRM, scheduling, or practice management
Bilingual proficiency in any language

Benefits

Competitive hourly compensation of $20–$25 per hour
Comprehensive health insurance including medical, dental, and vision coverage
Employee discounts on NakedMD services and memberships
Opportunities for professional development and training
Supportive, team-oriented work environment at our Newport Beach headquarters

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About the Company

NakedMD

Runs medical aesthetics clinics for skin treatments

NakedMD operates medical aesthetics clinics offering injectable treatments, skin rejuvenation and skincare services. Its clinicians assess patient goals and medical history before recommending treatments such as neurotoxins, dermal fillers, biostimulators, microneedling and chemical peels. Appointments combine consultation, treatment planning, clinical procedures and follow-up, with staff coordinating multi-step care and managing appointment schedules. The company sells treatment offers and skincare through its website and serves patients through a network of studios across the United States. Founded in 2022, NakedMD is headquartered in Newport Beach, California.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Newport Beach, CA
Founded: 2022

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