Program Manager - Travel Tech, Travel Technology

Description

In this role, you will define product requirements, drive quarterly roadmaps with third-party technology partners, make build-vs-buy trade-offs, and own the end-to-end delivery of travel platform capabilities — from feature intake through launch, adoption tracking, and continuous improvement. You will define and track self-service and platform health metrics, coordinate platform migrations and automation initiatives, and produce data-driven narratives for leadership. The ideal candidate thrives in ambiguity, can translate customer needs into clear product requirements and technical solutions, and is energized by delivering measurable results for a global user base.
This role requires you to influence without authority — working across internal stakeholders (category managers, customer care, customer engagement, data teams) and external vendor engineering and product teams to resolve dependencies and deliver shared outcomes. You should be comfortable owning product decisions, making trade-offs between competing priorities, and communicating strategy clearly to senior leadership.

Key job responsibilities
Define product requirements for travel platform capabilities that improve self-service, reduce support contacts, and eliminate manual processes.
•Own and drive the product roadmap with third-party technology partners: prioritize feature requests, facilitate deep-dive sessions, make trade-off decisions, and hold partners accountable to commitments and SLAs.
•Define, track, and report programme-level success metrics (self-service rates, adoption, platform health, cost-to-serve) to measure product impact and drive prioritization.
•Drive platform migration and automation initiatives, informing build-vs-buy decisions and coordinating phased rollouts, stakeholder communication, and deprecation of legacy processes.
•Identify and resolve cross-functional blockers by partnering with internal teams (category management, customer care, customer engagement, data) and external vendor engineering and product teams.
•Collaborate with engineering teams to translate product vision into technical solutions, contributing to technology decisions and integration strategy.
•Produce data-driven narratives for leadership reviews (MBRs, QBRs), translating product performance into business impact and strategic recommendations.
•Partner with customer services teams to set programme-level success metrics and use data to drive prioritization.
•Write compelling requirements documents, strategy narratives, and business cases that contribute to executive alignment and cross-organizational decision-making.

A day in the life
You review platform health dashboards and adoption metrics, identifying what shipped, what's working, and what needs iteration. You spend time with your technology partners pressure-testing requirements and debating which features will move the needle most for travelers. You synthesize competing inputs — customer pain points, operational cost drivers, partner constraints — into a clear prioritization call, then align stakeholders on the path forward. You end the day checking adoption data from last month's release, turning what you learn into next sprint's input. You build first, then let the data tell you what to build next.

About the team
Amazon Travel & Events exists to make every business trip seamless, safe, and cost-effective for over 500,000 employees across 64 countries. Our Technology & Data Solutions team designs the platforms and data capabilities that let employees plan, book, and manage travel with as little effort as possible. We partner across Amazon's enterprise to improve the employee experience, reduce programme costs, strengthen duty of care, and advance sustainability goals. We're a small, high-impact team — a mix of builders, analysts, and domain experts united by one principle: make it easy.

Basic Qualifications

- 3+ years of technical product or program management experience
- Experience owning/driving roadmap strategy and definition
- Experience translating customer needs into business requirements
- Experience owning feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience working with global teams and diverse partners

Preferred Qualifications

- Experience in driving end to end delivery, and communicating results to senior leadership
- Knowledge of and proficiency in Excel and SQL
- Experience writing technical documents, project plans and progress reports to leadership and to stakeholders
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Prior experience in corporate travel, travel technology, or SaaS platform operations
- •Experience with platform migrations, system integrations, or technology transitions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.