Claims Intern - Property Casualty Work Comp Claims

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 15 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Award-Winning Internship ProgramWe’re proud to be named to the RISE Professionals Elite 50 Internships List, a national recognition that honors top internship programs in the insurance industry. This award highlights our commitment to providing meaningful, high-impact experiences through mentorship, education, leadership development, diversity and inclusion efforts, networking opportunities, and more. Our internship program offers students a dynamic opportunity to gain hands-on experience, build valuable relationships, and develop essential skills while contributing to projects that support our mission and values. From day one, interns are empowered to make meaningful contributions and participate in professional development programming designed to prepare them for future success.

Job Summary

 You'll work alongside experienced claims professionals, learn how claims decisions are made, and gain meaningful experience evaluating losses, helping customers, and solving complex problems.If you're curious, analytical, and enjoy helping people through challenging situations, this internship offers a unique opportunity to see how claims impacts our policyholders, agents, and communities every day.

Work Location

This position is an in-office role located in West Bend, WI. No remote opportunities for this position are available at this time.

Responsibilities & Qualifications

Claims Intern - Summer 2027Get hands-on experience investigating real insurance claims while building skills that will set you apart after graduation.

At West Bend Insurance Company, interns don't spend their summer observing from the sidelines. You'll work alongside experienced claims professionals, learn how claims decisions are made, and gain meaningful experience evaluating losses, helping customers, and solving complex problems.If you're curious, analytical, and enjoy helping people through challenging situations, this internship offers a unique opportunity to see how claims impacts our policyholders, agents, and communities every day.

What You'll Do•    Take ownership of property and casualty claims from initial review through resolution.•    Build relationships with customers, agents, attorneys, medical professionals, and other stakeholders to gather facts and move claims forward.•    Analyze policy language and claim details to determine coverage and next steps.•    Assess liability, damages, and overall claim exposure to support sound claim decisions.•    Contribute to reserve recommendations and help monitor claim trends and outcomes.•    Conduct investigations by reviewing records, interviewing involved parties, gathering statements, and evaluating evidence.•    Partner with claimants and other parties to negotiate fair settlements and achieve timely resolutions.•    Maintain thorough and accurate claim documentation while managing follow-up activities and key deadlines.•    Develop a strong foundation in claims handling, insurance principles, coverage analysis, and the legal concepts that support effective claim management.

What You'll Gain•    Real-world experience handling claims from start to finish.•    Exposure to insurance operations and decision-making.•    Professional development and mentorship from industry experts.•    Opportunities to strengthen communication, negotiation, investigative, and analytical skills.•    A collaborative and people-focused culture recognized as one of the best places to work.

What We're Looking For•    Currently pursuing a bachelor's degree, preferably in Business, Risk Management, Insurance, Finance, or a related field.•    Anticipated graduation date of December 2027 or May 2028.•    Strong communication skills and a genuine desire to help others.•    Organized, dependable, and able to manage multiple priorities in a fast-paced environment.•    Naturally curious with the ability to analyze information and think through challenges.•    Comfortable learning new technology and navigating a variety of systems and tools.•    Self-motivated and able to work independently while also contributing as part of a team.•    Positive attitude, strong work ethic, and a willingness to take on new opportunities and responsibilities.

Why West Bend?At West Bend, you'll gain hands-on experience, meaningful mentorship, and exposure to real business challenges while working alongside professionals who are invested in your growth and development.

Beyond the internship experience itself, you'll enjoy working on one of the most unique corporate campuses in the area. Our beautiful headquarters offers amenities that help make work both productive and enjoyable, including:•    A state-of-the-art onsite fitness center•    An employee cafeteria with a variety of dining options•    Scenic hiking and walking trails throughout campus•    An onsite disc golf course•    A golf simulator•    Collaborative workspaces and gathering areas•    A welcoming, team-oriented culture where interns are treated as valuable contributors

Whether you're building your professional skills, networking with industry leaders, or taking a walk on campus between meetings, you'll find opportunities to learn, grow, and enjoy your experience at West Bend.

This isn't just an internship. It's an opportunity to gain meaningful experience, build lasting connections, and discover what a career in insurance can look like.

Salary Statement

The hourly pay for this position is $21.00+.   

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

Compensation: 20 to 24 (USD)