Manager – IT Services

Join the Market Leader in Electric Power Data and Analytics Solutions

The electrical grid is the largest and most complicated machine ever built. Yes Energy’s industry-leading electric power trading analytics software provides real-time visibility into the massive amount of data generated by the North American electrical grid daily. Our unique and innovative view of the data informs real-time trading decisions and mid-to-long-term investment decisions that keep utility prices low, support the energy transition, and keep the grid running. It’s both challenging work and work with a purpose.

Be a part of our successful, growing business during international transformation.

Position Summary 

As the Manager of IT Services, you will be primarily responsible for ensuring the stability and continued improvement of the corporate technology packages at Yes Energy. This includes systems and software internal staff members use as part of production workloads, internal-facing applications, user management, and more. This role also manages the IT support function and personnel who ensure Yes Energy laptops and phones are working as expected. This will be a highly visible position in technology operations and significantly impact how the company scales for future growth.

In addition, this role will have general responsibilities related to system planning and upgrades. It will be expected to assist in scheduled off-hours work as necessary.

Position Details

• Salary range:  $120,000 - $145,000
• Location:  Order of preference - Richmond, VA; Boston, MA; Chicago, IL; Boulder, CO
• Full-time
• Reporting to: Senior Manager, IT and Compliance
• Travel requirement: up to 15% to Yes Energy’s core offices

Primary Responsibilities

• Manage and mentor a team of up to four IT professionals, including service desk, infrastructure, and system support staff.  Set performance goals, conduct regular check-ins, and provide ongoing coaching and development.  Foster a collaborative and customer-focused team culture.
• Ensure that all IT support issues are responded to and resolved appropriately in a timely manner.
• Manage office workspace tools such as Google Workspace/Office 365.
• Manage device management tools such as InTune, Jamf, or NinjaOne.
• Manage user directory services such as Active Directory, Entra ID, or Okta.
• Support desktop and server operating systems (Windows, macOS, Linux)
• Support and troubleshoot PCs, laptops, mobile devices, peripherals, networking issues, desktop applications, etc.
• Responds knowledgeably and in a manner understandable to the customer about questions or technical issues.
• Manages difficult or emotional customer or user situations. Responds promptly to customer or user needs—Solicits feedback to improve service.
• Provide regular analysis of system and service performance and make recommendations for improvement or redesign as needed.
• Provide post-mortem support to determine the root cause of service interruptions and recommend changes needed to prevent recurrence.
• Research new or alternative technologies, document findings, conduct pilots and evaluate multiple vendors, make recommendations, and develop business cases to justify the investment.
• Partner closely with stakeholders and third-party vendors to ensure a synchronized client experience.
• Manages relationships with major vendors and service providers, including escalations, to ensure they cost-effectively meet the organization's needs.
• Administer end-user systems and occasional server patching.
• Maintain company compliance with a variety of industry standards.
• Purchase, support, and document software for a company-wide audience.

Minimum Qualifications

• Bachelor’s degree or equivalent experience in computer science, IT, business, or other related fields.
• Minimum of five years of experience in a service desk or technical support role
• Minimum of three years in a leadership or managerial position
• Excellent problem-solving, analytical, and organizational skills.
• Strong interpersonal and communication skills with a customer-first mindset.
• Vendor management experience leveraging SLA and KPI metrics to drive results.

Knowledge, Skills, and Abilities

• Ability to travel up to 15% to assist in team building and planning exercises.
• Strong, professional communication skills, both verbal and written, including the skill in articulating and translating technical language to non-technical customers.
• Ability to plan for contingencies and anticipate problems.
• Ability to ask critical questions to assess needs and requirements

Preferred Qualifications

• Varying technical experience in infrastructure design, build, and deployment, including private and public cloud, networking, connectivity, storage, virtualization, and access control.
• Nice to have technology experience includes:
• Enterprise Monitoring
• Endpoint Security/Patching/Inventory
• Application Packaging
• Process improvement tools used by various teams

ABOUT YES ENERGY

Overview

Yes Energy delivers real-time market data and electric power trading decision solutions.  Over 1,000 market participants use Yes Energy solutions daily.  The business is a leader in all aspects of information content collection and management, developing and delivering data and market analytics solutions. Since its inception in 2008, Yes Energy has become a trusted and respected supplier of innovative and reliable solutions focused on the needs of power market analysts, traders, and trade managers.  Yes Energy has a team of over 350 amazing professionals in Boulder, CO (HQ); Boston, MA; Chicago, IL; Glendora, CA; Richmond, VA; London, United Kingdom; Auckland, New Zealand, Tokyo, Japan; and Bucharest, Romania.

Culture

Yes Energy has been named one of the Best Places to Work in Colorado, and we have the culture to prove it. At Yes Energy, we care about saying “Yes” to customers. We like to listen, learn, and develop our solutions in line with their needs. We think about customers as business partners, and when we help them be more successful … we are more successful, too.

Around the office, our culture is driven by some pretty fundamental values that we’re proud of:

• We love innovation and solving tough challenges;
• We are “high standards people” who combine passion and pride with hard work and rewards of all kinds-- in an ethic that is consistent across the company;
• We’re team-focused with a flat hierarchy-- we work in small teams on well-defined projects that directly impact the success of the business;
• We play to the strengths and experience of each person while each of us also works along a continuum of roles adjacent to our focus area.  This presents the challenge of maintaining a broad set of skills as well as an opportunity to learn and contribute in many ways; 
• We are constantly growing. Professional development happens every day and every year.

Compensation and Benefits

We offer highly competitive salaries and real bonuses that are achievable and that you can impact. Our benefits package is also very competitive, including medical insurance, a 401 (k) Plan with matching, flexible vacation, and flexible work schedules. Yes Energy encourages and funds investment in both formal and informal professional development.

At Yes Energy, we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

In accordance with Colorado law, the range provided is Yes Energy’s reasonable estimate of the base compensation for this role. The actual amount may be higher or lower based on non-discriminatory factors such as location, experience, knowledge, skills, and abilities.

Yes Energy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Yes Energy complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.